Retail Accounts Clerk

East Midlands Trains; Leicester; On-site; GBP 25,000 - 30,000; Part time

Job summary

A leading railway company is seeking a Retail Accounts Clerk to manage accounts for various retail operations, conduct audits, and ensure compliance with internal policies. The ideal candidate should have strong communication skills, attention to detail, and experience with accounting systems. This position is based in Leicester and may involve travel across the network.

Qualifications

• Experience in maintaining accounts in a retail context.
• Ability to carry out audits and follow EMR policies.
• Strong investigative skills and attention to irregularities.

Responsibilities

• Maintain accounts of Ticket Offices, Travel Centres, and On Train Retail.
• Conduct regular audits and ensure compliance with EMR procedures.
• Investigate instances of fraud and report to the Retail Compliance Manager.

Skills

Strong communication skills

Good organisation

Attention to detail

Ability to work independently

Education

Knowledge of Retail Accounting Systems

Working knowledge of basic financial accounting

Tools

Microsoft Office (Word, Excel)

Fujitsu STAR

S&B TVMs

Worldline Envoy

Job description

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We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing, and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Operational Planning and Transformation team make a crucial contribution to this. Nine times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have two exciting opportunities to join #TeamEMR as a Retail Accounts Clerk— one on a 6-month fixed-term contract and the other on a permanent basis.

The Retail Accounts Clerk is expected to maintain consistent checking regimes according to Rail Delivery Group guidelines to ensure errors are dealt with efficiently and correctly. This role is based at Leicester station but may require travel to other locations across our network to complete audit work.

The Retail Accounts Clerk will:

• Be responsible for maintaining the accounts of all Ticket Offices, Travel Centres, and On Train Retail operated by East Midlands Railway, including TVM and Car Park revenue.
• Maintain an efficient continuous audit process for all Travel Centres, Ticket Offices, and On Train Retail operated by East Midlands Railway.
• Ensure adherence to all EMR policies including refunds, banking of cash, emptying of TVMs and Car Parks, Non-Issue compliance, and PCIDSS regulations.
• Highlight irregularities and instances of fraud to the Retail Compliance Manager, investigate such items, and address any discovered weaknesses.
• Visit Ticket Offices and Travel Centres regularly to carry out station audits, ensuring procedures are followed correctly at all locations, and report back to the Retail Compliance Manager and Customer Experience teams.
• Possess good knowledge of Retail Accounting Systems, ideally within the Railway Industry, and a working knowledge of basic financial accounting.

Experience with Microsoft Office packages, especially Word and Excel, and systems like Fujitsu STAR, S&B TVMs, and Worldline Envoy, would be advantageous.

Strong communication skills, good organisation, the ability to work independently, and a keen eye for detail during investigations are essential. You should be objective, diligent, and possess an investigative flair.