Retail Account Manager

evo; Derby; On-site; GBP 25,000 - 45,000; Full time

Job description

Division: VOW Sales

Reports To: VOW Account Director

Based: Normanton, NDC

Company Overview

VOW is part of EVO Group - the largest multi-channel distributor of business supplies and services in the industry with unparalleled reach and experience in the UK. EVO Group provides sourcing, storage and fulfilment services to over 20,000 resellers, corporate organisations and direct customers through VOW Wholesale, Banner, Complete, Premier Vanguard and Truline.

VOW is the UK and Ireland's leading wholesaler of business products and facilities supplies with its headquarters in Sheffield. The company distributes over 24,000 products from its three automated distribution centres in England and Ireland to over 4,000 resellers and customers.

VOW offers a wide range of business services including marketing initiatives, e-commerce solutions, business development programmes and logistics options, all which help to grow VOW's Resellers' businesses.

The major product categories distributed by VOW include Office Essentials, Paper Supplies, Electronic Office Supplies, Facilities Supplies, Technology and Machines and Furniture.

Role Specification

The Retail Account Manager will develop an existing customer base and maximise sales through pro-active telesales calls. To deliver a high-level of service to all potential and existing customers whilst increasing sales, product lines, profitability and developing long-term business relationships. You will be working as part of a business-to-business sales team focusing on building new business relationships. Conducting outbound calls to develop leads and prospects for potential new business. Contacting lapsed accounts and selling to existing clients to further maximize revenue. Based in our Normanton Sales Office, and reporting to the Account Director, you will be selling to a large base of customers.

Although the majority of your communication with the customer will be on the phone, this is a customer facing role in essence. You will need to build trust and a relationship without face-to-face communication. You will need to be resilient and consistent in order to convert customers spend from the market to VOW. You will be confident and secure within your account base, an active listener, and you will have a natural flair for sales.

Key Activities Will Include

• Making outbound calls to generate business with existing and prospective customers.
• Developing existing customers to maximize revenue.
• Building new business relationships.
• Interpreting customer's requirements and presenting them with a solution.
• To ensure that budgeted sales and margin levels are achieved.

Summary Of Role Responsibilities

• Ensure a proactive plan is in place daily, to achieve your specific KPI's.
• Determination to exceed budgets and develop the existing account base.
• Working in harmony with the wider team to push new product ranges and become an expert in selling their new and key lines.
• Working with colleagues associated to the day to day running of customers, such as: Sales, Customer Services, Credit Control, Inventory, Marketing, Product Management, Pricing, and Transport.
• Effectively monitoring customers and identify areas for growth.
• Identify and target new area's for growth and development.
• Any other duties as directed by management.

The Company
evo - a powerhouse of brands.
evo Group of Companies is the UK and Ireland's largest multi-channel business supplies and services distributor. We operate a centralised distribution network, with distribution centres around the UK and Ireland, complemented by regional cross-dock sites. Our unrivalled logistics platform includes hundreds of our own delivery vehicles, efficiently delivering a vast range of essential goods to workplaces across the nation.

We Recognise That Our People Are At The Heart Of Our Culture Here At Evo And We Are Proud To Employ Over 2,000 People Across Our Industry Leading Brands
VOW Wholesale, VOW Ireland, Banner, Complete, Premvan, Truline & Staples.

The Benefits

• Flexible working.
• Pension contributions.
• Cycle to work scheme.
• Employee Assistance Programme.
• State of the art IT equipment.
• Volunteer days.