Retail – Store Advisor (London Spitalfields, 3 month contract)

Sportyjob; London; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading retail brand in London is looking for part-time Advisors to deliver top-notch customer service while enhancing the store experience. Ideal candidates will have retail or customer-facing experience and excellent communication skills. This is an entry-level role suitable for individuals passionate about the running, fashion, or sports industry, offering a dynamic work environment in a young team.

Qualifications

• 1-2 years of experience in retail or customer-facing roles preferred.
• Ability to speak English fluently; any additional language is a plus.
• Strong hospitality skills and initiative.

Responsibilities

• Deliver exceptional customer service and engage actively with customers.
• Maintain visual merchandising and store condition.
• Assist with inventory management and operations.

Skills

Strong communication skills

Interpersonal skills

Customer service experience

Job description

Team for Career Site

Retail (store team)

In short

This is your opportunity to become a core part of On’s Direct-to-Consumer (DTC) team and commence the journey to bring On’s London Spitalfields Store alive.

On will rely on you to deliver exceptional customer service to each and every customer while embodying On’s core values and passion for movement. Our Store is the hallmark of the On brand and at On we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

We are currently hiring for part-time Advisors on a 3 month temporary contract. We look forward to connecting with you!

Your mission

– Continuously embrace and communicate On’s values and brand philosophy in team and customer interactions

– Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product

– Maintain in-depth knowledge of product technical information and follow On’s global activities and projects (e.g. sustainability efforts, Athlete stories)

– Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness

– Maintain the visual standards in the store to deliver a premium experience

– Assist with inventory management and inbound / outbound product orders
Other duties as needed

Your story

– This is an entry level position, 1 – 2 years of experience within a retail or customer facing work environment would be an advantage

– A background in the Running, Fashion or Sports Industry is preferred but not a must

– Strong communication, hospitality and interpersonal skills

– Ability to take initiative, learn quickly, and work both independently and as part of a team

– Eye for maintaining outstanding store condition and visual merchandising standards

– Ability to read, write and speak English fluently. Any other language skill is a strong plus but not a core requirement

– Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, climbing stairs, and standing for consecutive hours. May occasionally involve stooping, kneeling, and crouching

Meet the team

As you might expect from a young consumer brand, the DTC (Direct-to-Consumer) team at On is a fast-paced place to be. Together with your store team and leadership as well as the global DTC Retail team, you will help to revolutionize conventional retail business and deliver the WOW to our customers on a daily basis.