Restaurant Venue Manager

Butlin's; Skegness; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in the UK is seeking a Restaurant Venue Manager to oversee operations at the Beachcomber Inn in Skegness. Your role includes leading a team to deliver exceptional dining experiences and ensuring food safety and quality standards. Ideal candidates will have extensive customer service experience and a passion for team development. This position offers a dynamic environment with varied shifts, including weekends and holidays.

Qualifications

• Prior experience in volume catering or food environment.
• Strong customer-facing experience including handling complaints.
• Ability to lead and develop a team effectively.

Responsibilities

• Drive high standards of food safety and cleanliness.
• Lead and train the team in delivering exceptional guest experiences.
• Manage rotas based on guest volumes.

Skills

Guest customer service

Team leadership

Performance management

Food safety knowledge

Job description

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Restaurant Venue Manager

Department: Restaurants

Employment Type: Permanent - Full Time

Location: Skegness

Reporting To: Eleanor Nash

Description

About the RoleWe're hiring at the Beachcomber Inn - our liveliest and most popular pub and restaurant on site!

If you love being at the heart of the action, this could be the perfect role for you. The Beachcomber Inn offers both cosy indoor seating and a vibrant outdoor beer garden that overlooks a family-friendly park area. From DJ parties during our adult breaks to sunshine-filled service at our outdoor bar, there's never a dull moment.

This venue is all about great food, good vibes, and creating unforgettable experiences for our guests - and we'd love you to be a part of it!

You should enjoy developing people and be passionate about delivering exceptional experiences to guests by nurturing, training and coaching the team in a fun-filled environment.

You will drive standards and have the ability to lead the team to excellence, incorporating all brand standards and Butlin's way of working.

Reporting to the Senior Manager, you'll enjoy the buzz of a busy environment and will drive your team to maintain high levels of hygiene and cleanliness.

You'll have the ability to drive consistent brand standards whilst being guest obsessed and operating efficiently in everything you do. The role will also involve analysing KPI's, facilitating and monitoring all team training and adhering to food safety and health & safety policies.

You should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be an advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's.

As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority.

Typical working hours cover 40 hours per week, 5 days over 7 with a variety of shifts.

With support across the wider department at times and will including weekend, bank holidays and Christmas working.

Key Responsibilities

We are looking for an individual with prior experience in a volume catering and / or food environment, where a balance of speed and quality is important. Strong experience of being guest and customer-facing and dealing with a range of queries and sometimes complaints directly is essential.

You should be passionate about leading and developing a team and supporting people through regular 121's and coaching.

Delivering an amazing experience to our guests is the most important part of this role so you should be passionate about every interaction and should seek opportunities to improve this wherever possible.

You should have experience of managing rotas based on fluctuating guest volumes, experience in working with multi-skilled team to support other areas of the business based on guest demand. You should be able to demonstrate experience of leading teams to success, to include proficiency in managing performance, coaching team, delivering team training, setting standards and role modelling this behaviour, problem solving & feedback and able to manage multiple priorities and can adapt quickly to changing requirements.

This role does not come with on site accommodation.