Restaurant Training Manager (YO! Restaurants - Field Based). Job in London Education & Training Jobs

Wonderfield Group; London; On-site; GBP 44,000; Full time

Job summary

A leading food service company is seeking a Restaurant Training Manager to enhance guest experiences and develop training programs across their restaurant teams. This role involves hands-on coaching, stakeholder engagement, and fostering a culture of empowerment. The ideal candidate will have a strong operations background, excellent communication skills, and a passion for learning technology.

Qualifications

• Experienced training professional; operations background is desirable.
• Intermediate to advanced IT skills, especially Teams.
• Self-motivated with the ability to work independently.

Responsibilities

• Ensure restaurant teams deliver high-quality guest experiences.
• Conduct service reviews and drive coaching improvements.
• Design and deliver onboarding and training programs.

Skills

Communication

Planning

Time Management

Stakeholder Engagement

IT Skills

Attention to Detail

Adaptability

Tools

MS Office 365

Job description

Restaurant Training Manager (YO! Restaurants - Field Based) Head Office - Wonderfield Group

Contract: Full Time
Salary: 44,000
Contracted Hours: 40

The Wonderfield Group has recently been acquired by Zensho Holdings, the leading food service company in Japan, with a market cap of $5.5 billion. Zensho aims to become the world's largest food company, striving to eradicate hunger and poverty globally. Our operations include restaurants, factories, thousands of sushi kiosks, and a successful cut fruit business, Snowfruit. With previous ownership of AFC, Sushi Circle, and Sushi Take, combined with Zensho's other businesses, we achieve annual sales of $2.5 billion and EBITDA exceeding $140 million, with an ambitious growth trajectory.

Key Qualifications and Skills

• Experienced training professional; operations background is desirable
• Driven by delivering exceptional guest experiences
• Intermediate to advanced IT skills (MS Office 365), especially Teams
• Passion for learning technology
• Stakeholder engagement and commercial awareness
• Excellent communication, planning, and time management skills
• Self-motivated with the ability to work independently
• Attention to detail and accuracy; proactive in anticipating needs
• Flexible and adaptable

Responsibilities

1. Ensure restaurant teams consistently deliver high-quality guest experiences aligned with brand standards
2. Conduct service reviews and guest journey observations to drive coaching and improvements
3. Lead in-person coaching visits, providing hands-on support and development
4. Foster a culture of ownership and empowerment among team members
5. Collaborate with Operations to manage Training Centres and support talent development
6. Design and deliver onboarding and training programs, including Manager in Training journeys
7. Support new restaurant openings from pre-opening training to operational readiness
8. Create development plans and track progress across all levels
9. Monitor and report on training effectiveness and participation
10. Participate in cross-functional meetings to identify training needs and align on goals
11. Review and improve Learning Pathways and training content regularly
12. Facilitate workshops on guest experience topics
13. Innovate and contribute ideas to enhance practices and employer branding
14. Act as a brand ambassador, inspiring and motivating teams
15. Commit to ongoing personal and professional development

Key measures of success include...