Restaurant Training Manager (YO! Restaurants - Field Based)

JR United Kingdom; London; On-site; GBP 44,000 - 51,000; Full time

Job summary

A leading company in the food service industry is seeking a Restaurant Training Manager to enhance guest experiences and develop training programs. This field-based role in London requires strong communication and operational skills. Join a team committed to excellence and growth.

Qualifications

• Experienced training professional with a background in operations.
• Intermediate to advanced IT skills, especially in Teams.
• Self-motivated and able to work independently.

Responsibilities

• Ensure restaurant teams deliver high-quality guest experiences.
• Conduct service reviews and drive improvements.
• Design and deliver onboarding and training programmes.

Skills

Communication

Planning

Time Management

Stakeholder Engagement

Flexibility

Tools

MS Office 365

Job description

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Restaurant Training Manager (YO! Restaurants - Field Based), London

Job Details:

• Client:
• Location: London, United Kingdom
• Job Category: Other
• EU work permit required: Yes

Job Views: 4

Posted: 16.05.2025

Expiry Date: 30.06.2025

Job Description:

Restaurant Training Manager (YO! Restaurants - Field Based)
Head Office - Wonderfield Group
Contract: Full Time
Salary: 44,000
Contracted Hours: 40

The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b, aiming to become the world's largest food company and eradicate hunger and poverty globally. We operate restaurants, factories, and thousands of sushi kiosks, including a successful cut fruit business, Snowfruit. Our combined annual sales are $2.5b with an EBITDA exceeding $140m, and we have an ambitious growth trajectory.

Requirements:

• Experienced training professional, preferably with a background in operations
• Driven to deliver exceptional guest experiences
• Intermediate to advanced IT skills (MS Office 365), especially Teams
• Passion for learning technology
• Stakeholder engagement and commercial awareness
• Excellent communication, planning, and time management skills
• Self-motivated and able to work independently
• Attention to detail and ability to anticipate needs and react quickly
• Flexible and adaptable

Responsibilities:

• Ensure all restaurant teams deliver high-quality guest experiences aligned with brand standards
• Conduct service reviews and guest journey observations to drive improvements
• Lead in-person coaching visits, providing support and development
• Foster a culture of ownership and empowerment among team members
• Collaborate with Operations to run training centres and support talent development
• Design and deliver onboarding and training programmes, including Manager in Training
• Support new restaurant openings from pre-opening to operational readiness
• Create development plans and track training effectiveness
• Participate in cross-functional meetings to identify training needs
• Review and improve Learning Pathways annually
• Facilitate workshops on guest experience topics
• Promote YO! Restaurants and Wonderfield Group values and behaviors
• Engage in ongoing personal development