Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Washington; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tim Hortons is seeking enthusiastic Restaurant Team Members to join their expanding UK operations. This role involves delivering excellent customer service, preparing food, and maintaining a friendly atmosphere in a fast-paced environment. Ideal candidates will have customer service experience, a positive attitude, and a willingness to work flexible hours.

Qualifications

• Previous customer service experience in a fast-paced environment.
• Excellent communication skills.
• Flexibility to work various hours including weekends.

Responsibilities

• Welcome customers with a smile and provide exceptional service.
• Prepare food according to health and safety standards.
• Maintain operational and kitchen areas to exceed customer expectations.

Skills

Customer Service

Communication

Team Player

Job description

Location: NE38 7RW

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and opportunities to grow your career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Resolving simple customer inquiries and referring complex issues to a manager
• Ensuring food is prepared, stored, and maintained according to health and safety standards
• Carrying out temperature checks and recording results as per company procedures
• Completing daily and weekly cleaning schedules
• Following standards for product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Staying aware of the restaurant's goals and targets to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking
• Reporting work-related incidents, injuries, or illnesses promptly
• Following procedures and instructions, including wearing PPE when required