Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Penrith; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company where your passion for customer service will shine! As a Restaurant Team Member, you'll create exceptional guest experiences in a dynamic environment. With opportunities for growth and a focus on teamwork, you'll thrive in delivering the best-loved products to our customers. This role offers the chance to be part of a rapidly expanding brand that values its employees and customers alike. If you love coffee and enjoy working with a vibrant team, this is the perfect opportunity for you!

Qualifications

• Previous customer service experience in a fast-paced environment.
• Excellent communication skills with a focus on customer satisfaction.

Responsibilities

• Welcoming customers with a smile and providing friendly service.
• Ensuring food is prepared according to health and safety standards.
• Maintaining cleanliness and operational standards in the restaurant.

Skills

Customer Service

Communication Skills

Team Player

Flexibility

Job description

1 month ago Be among the first 25 applicants

Salary: Hourly paid,

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best-loved bakery items that our guests have come to enjoy, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you will be a positive team player with previous customer service experience within a dynamic, fast-paced environment. You will possess excellent communication skills with a strong focus on the customer and the flexibility to work a range of hours (including early mornings, afternoons, evenings, and weekends).

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Your Key Responsibilities as Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
• Ensuring food is prepared and stored according to Health & Safety and Audit standards
• Carrying out temperature checks and recording as per company process
• Completing daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards for crew stations and shift manager directions
• Being aware of the goals and targets of the restaurant to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following correct procedures and instructions, including wearing Personal Protective Equipment (PPE) when instructed

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Restaurants

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