Restaurant Team Member

Tim Hortons; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team as a Restaurant Team Member at an expanding establishment known for its Canadian hospitality. This role offers an exciting opportunity to engage with customers, ensuring their experience is exceptional. You'll be part of a fast-paced environment where your energy and enthusiasm will shine. With a focus on delivering fantastic service and maintaining high standards, you'll play a key role in contributing to the restaurant's success. If you're passionate about coffee and customer satisfaction, this is the perfect place for you to grow your career.

Qualifications

• Positive team player with customer service experience.
• Excellent communication skills and flexibility in working hours.

Responsibilities

• Welcome customers warmly and provide friendly service.
• Ensure food safety and cleanliness standards are met.
• Resolve customer inquiries and maintain operational areas.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Education

Previous Customer Service Experience

Job description

Restaurant Team Member

Location: NE38 7RW

Salary: Hourly paid

Job Type: Full-time & Part-time available

Want to change your career and join a company where there’s never a dull moment?

Work with like-minded people delivering a unique product to the UK market with true Canadian hospitality.

Tim Hortons is expanding across the UK, and we need brilliant people like you to help us grow.

Tim Hortons is a part of Canadian culture, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are looking for outgoing Restaurant Team Members to join our team permanently. In return, you will earn an hourly rate in line with the National Minimum Wage and have opportunities for career growth.

As a Restaurant Team Member, you will create exceptional guest experiences, whether greeting guests or preparing bakery items. Your energy, enthusiasm, and passion for service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you love delivering fantastic customer service, thrive on customer satisfaction, and are passionate about coffee, we would love to hear from you!

Your key responsibilities include:

1. Welcoming customers warmly and being genuinely friendly
2. Providing fast, friendly, and accurate service
3. Resolving simple customer inquiries and referring complex issues to a manager
4. Ensuring food is prepared, stored, and served according to health & safety standards
5. Carrying out temperature checks and recording results
6. Completing daily and weekly cleaning schedules
7. Maintaining product quality, service speed, cleanliness, and sanitation standards
8. Following performance standards and shift manager instructions
9. Contributing to the restaurant's goals and targets
10. Maintaining operational and kitchen areas to exceed cleanliness and comfort expectations, including restocking
11. Reporting near misses, injuries, or illnesses promptly
12. Following safety procedures and wearing PPE when instructed