Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; North East; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join an expanding restaurant chain as a Restaurant Team Member where you'll be part of a dynamic team focused on delivering outstanding customer experiences. With opportunities for growth and a supportive environment, you'll engage with customers and contribute to maintaining high operational standards. If you have a passion for service and thrive in a fast-paced atmosphere, this role is for you.

Qualifications

• Positive team player with customer service experience.
• Excellent communication skills.
• Ability to work flexible hours, including weekends.

Responsibilities

• Welcoming customers with a smile and providing friendly service.
• Preparing food properly and maintaining hygiene standards.
• Resolving simple customer inquiries and assisting managers when necessary.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Location: NE34 9PB

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure we maintain an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and build a successful career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. You should possess excellent communication skills, a strong focus on the customer, and flexibility to work various hours including early mornings, afternoons, evenings, and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer inquiries and referring difficult inquiries to a Manager
• Ensuring food is prepared, stored, and the preparation areas are maintained according to Health & Safety and Audit standards
• Carrying out temperature checks and recording them as per company process
• Completing daily and weekly cleaning schedules as per cleaning chart
• Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Being aware of the restaurant's goals and targets to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following proper procedures and instructions, including wearing Personal Protective Equipment (PPE) when required