Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tim Hortons, un leader mondial de la restauration rapide, recherche des Restaurant Team Members à Liverpool. Vous serez responsable de créer des expériences clients exceptionnelles tout en travaillant dans un environnement dynamique. Cette position offre une rémunération compétitive et des possibilités de développement de carrière.

Qualifications

• Expérience antérieure en service à la clientèle dans un environnement dynamique.
• Excellentes compétences en communication et en satisfaction client.
• Capacité à travailler à diverses heures, y compris les week-ends.

Responsibilities

• Accueillir chaque client avec le sourire et offrir un service rapide et amical.
• Assurer la préparation, le stockage des aliments et le respect des normes de propreté.
• Résoudre les demandes simples des clients et signaler les problèmes complexes à un responsable.

Skills

Communication

Service client

Flexibilité

Job description

Location: L5 5AA

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is a part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything we do and are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate aligned with the National Minimum Wage and opportunities to grow and develop your career.

As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting customers or preparing bakery items that our guests love, your energy and passion for service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced setting. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.

Your Key Responsibilities Include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Resolving simple customer inquiries and referring complex issues to a Manager
• Ensuring food is prepared, stored, and areas maintained according to Health & Safety and Audit standards
• Carrying out temperature checks and recording results as per company procedures
• Completing daily and weekly cleaning schedules as per the cleaning chart
• Following standards for product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Understanding and contributing to the restaurant's goals and targets
• Maintaining operational and kitchen areas to exceed cleanliness, comfort, and convenience expectations, including restocking
• Reporting any work-related incidents or injuries promptly
• Following all safety procedures and wearing PPE when instructed