Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Ipswich; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading quick service restaurant chain as a Restaurant Team Member in Ipswich. Deliver exceptional guest experiences and be part of a dynamic atmosphere. This role offers flexible hours and the opportunity to thrive in a beloved brand known for its coffee and food.

Qualifications

• Previous customer service experience in a dynamic environment.
• Excellent communication skills and positivity.
• Flexibility to work various shifts including weekends.

Responsibilities

• Welcoming customers and delivering friendly service.
• Ensuring food is prepared and stored according to safety standards.
• Completing cleaning schedules and maintaining restaurant cleanliness.

Skills

Customer Service

Communication

Team Player

Job description

Location: IP1 5QP

Salary: Hourly paid,

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is a part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure we continue to have an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the best-loved bakery items, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. You will possess excellent communication skills, a strong focus on the customer, and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love for you to get in touch and apply for our Restaurant Team Member position!

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer inquiries and referring difficult ones to a Manager
• Ensuring food is prepared and stored according to Health & Safety standards
• Carrying out temperature checks and recording as per company process
• Completing daily and weekly cleaning schedules as per cleaning chart
• Following standards for raw and finished product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager directions
• Being aware of the restaurant's goals and targets to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer cleanliness, comfort, and convenience expectations, including restocking workstations
• Reporting all work-related near misses, injuries, and illnesses promptly
• Following correct procedures and instructions, including wearing PPE when instructed