Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Chester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tim Hortons, a well-known Canadian coffee brand, is expanding in the UK and seeking enthusiastic Restaurant Team Members for their Chester location. The role involves delivering exceptional guest experiences, preparing food, and maintaining cleanliness in a fast-paced environment. Join a growing team that values customer service and offers competitive pay.

Qualifications

• Previous customer service experience in a dynamic, fast-paced environment.
• Excellent communication skills.
• Flexible to work various hours including mornings, afternoons, evenings, and weekends.

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly.
• Providing fast, friendly, and accurate service.
• Ensuring food is prepared, stored, and maintained according to health and safety standards.

Skills

Customer Service

Communication Skills

Teamwork

Flexibility

Job description

Location: Chester (CH1 4RY)

Salary: Hourly paid, £12.25 per hour

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with plans to open hundreds of restaurants over the next 10 years.

We put customers at the forefront of everything we do, and we are currently looking for outgoing Restaurant Team Members to join us on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and opportunities for career growth.

As a Restaurant Team Member, you will create exceptional guest experiences. Whether greeting guests or preparing bakery items, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours including mornings, afternoons, evenings, and weekends are essential.

If you are passionate about customer service, thrive on customer satisfaction, and love coffee, we would love to hear from you!

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly
• Providing fast, friendly, and accurate service
• Resolving simple customer inquiries and referring complex issues to a manager
• Ensuring food is prepared, stored, and maintained according to health and safety standards
• Carrying out temperature checks and recording them as per company procedures
• Completing cleaning schedules daily and weekly
• Maintaining quality, speed, cleanliness, and sanitation standards
• Adhering to performance standards for stations and shift instructions
• Contributing to the restaurant’s goals and targets
• Maintaining operational and kitchen areas to exceed cleanliness and comfort expectations, including restocking
• Reporting work-related incidents, near misses, injuries, and illnesses promptly
• Following procedures and wearing PPE when instructed