Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; Braintree; On-site; GBP 40,000 - 60,000; Full time

Job summary

Une entreprise internationale en pleine expansion, Tim Hortons, recherche des membres d'équipe de restaurant au Royaume-Uni. Si vous êtes passionné par le service à la clientèle et désireux de rejoindre une équipe dynamique, ce poste pourrait être fait pour vous ! En tant que membre de l'équipe, vous jouerez un rôle clé dans la création d'expériences clients exceptionnelles tout en travaillant dans un environnement rapide et stimulant.

Qualifications

• Expérience préalable en service à la clientèle dans un environnement dynamique.
• Capacité à travailler à des heures variées.
• Sens de l'accueil et amabilité indispensables.

Responsibilities

• Accueillir chaque client avec le sourire et une attitude amicale.
• Fournir un service rapide et précis à tous les clients.
• Préparer des aliments selon les normes de santé et de sécurité.

Skills

Service client

Communication

Travail d'équipe

Flexibilité

Job description

Location: Braintree (CM77 8GA)

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment?

Where you can work with like-minded people delivering a unique product to the UK market with true Canadian hospitality?

Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We have an ever-growing presence in the UK, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure we maintain an exceptional brand. In return, you will be rewarded with an hourly rate in line with the National Minimum Wage and the opportunity to grow with us and build a rewarding career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the first person our guests encounter or produce the bakery items they love, your energy and passion for guest service will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member, you should be a positive team player with previous customer service experience in a dynamic, fast-paced environment. You will possess excellent communication skills, a strong focus on the customer, and flexibility to work various hours including early mornings, afternoons, evenings, and weekends.

If you have a passion for fantastic customer service, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you and invite you to apply for our Restaurant Team Member position.

Your Key Responsibilities as a Restaurant Team Member include:

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly, and accurate service to all customers
• Attempting to resolve simple customer enquiries and referring difficult ones to a manager
• Ensuring food is prepared and stored according to health and safety standards
• Carrying out temperature checks and recording them as per company procedures
• Completing daily and weekly cleaning schedules
• Following standards for product quality, service speed, cleanliness, and sanitation
• Adhering to restaurant performance standards and shift manager instructions
• Being aware of restaurant goals and targets to contribute towards achieving them
• Maintaining operational and kitchen areas to exceed customer expectations, including restocking workstations
• Reporting all work-related incidents, near misses, injuries, and illnesses promptly
• Following correct procedures and wearing PPE when instructed