Restaurant Team Leader: Lead, Coach & Delight Guests

Kentucky Fried Chicken (KFC); Crewe; On-site; GBP 12,000 - 17,000; Full time

Job summary

Kentucky Fried Chicken (KFC) Crewe is seeking a hands-on shift leader to guide the floor team, set the pace, and ensure every guest leaves happy. You will lead by example, drive the restaurant to hit targets, and keep front and back-of-house operations running smoothly during each busy shift.

You’ll coach and develop the crew, plan shifts, and manage stock to keep everything on track. A natural leader who stays calm under pressure will motivate the team, lift spirits, and bring out their best

Qualifications

• Experience leading teams or shifts in a fast-paced environment.
• Proven ability to coach and develop staff.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Lead from the front and drive the restaurant to hit targets.
• Build and coach the crew, ensuring growth and high performance.
• Maintain smooth operations with stock checks and shift planning.
• Demonstrate natural leadership and bring out the best in people.
• Maintain a positive, energetic atmosphere and handle pressure well.

Skills

Leadership

Team management

Customer service

Job description

Kentucky Fried Chicken (KFC) Crewe is seeking a hands-on shift leader to guide the floor team, set the pace, and ensure every guest leaves happy. You will lead by example, drive the restaurant to hit targets, and keep front and back-of-house operations running smoothly during each busy shift.

You’ll coach and develop the crew, plan shifts, and manage stock to keep everything on track. A natural leader who stays calm under pressure will motivate the team, lift spirits, and bring out their best