Restaurant Team Leader

Dobbies Garden Centres; Woodbridge; On-site; GBP 22,000 - 28,000; Full time

Job summary

Dobbies Garden Centres is seeking a Restaurant Team Leader to enhance customer experience in their restaurants. Responsibilities include overseeing operations, mentoring staff, and ensuring high service standards. Ideal candidates will possess supervisory experience, a passion for food and hospitality, and a commitment to excellence.

Benefits

Generous annual leave entitlement

50% off in restaurants

Access to Wagestream

Support from Retail Trust

Development opportunities via Dobbies Academy

Qualifications

• Experience in a customer-facing role with supervisory experience.
• Relevant food safety qualifications are advantageous.
• Thrives in a busy, fast-paced environment.

Responsibilities

• Supporting and coaching staff and deputising for management in their absence.
• Providing excellent customer service and promoting Dobbies Club membership.
• Maintaining cleanliness and upkeep of the restaurant.

Skills

Customer Service

Teamwork

Communication

Food Safety Knowledge

Job description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our restaurants, including serving tasty food, ensuring food hygiene, mentoring our Restaurant Customer Advisors, and supporting the management team.

Responsibilities

• Supporting and coaching staff and deputising for management in their absence
• Providing excellent customer service by assisting customers with transactions
• Working with the team to ensure efficiency, covering all stations, and maintaining high service standards
• Driving sales through customer interactions and promoting the Dobbies Club membership
• Ensuring compliance with operational procedures, monitoring standards, and following company guidelines
• Handling customer queries with product knowledge, including allergies and dietary requirements
• Maintaining cleanliness and upkeep of the restaurant
• Some keyholder responsibilities may be required

Who We Are Looking For

• A passion for food, hospitality, and delivering a great customer experience with a smile
• Experience in a customer-facing role with supervisory experience
• Relevant food safety qualifications are advantageous but not essential
• Ability to work well in a team, build relationships, and enjoy celebrating success
• Punctual, well-presented, with a proactive and hardworking attitude
• Eager to learn new skills and gain experience
• Thrives in a busy, fast-paced environment
• Demonstrates our values: being one team, continuous improvement, bringing a smile, living our garden ethos, and making it work for customers

What We Offer

• Generous annual leave entitlement with flexible holiday options
• Uncapped store discounts: 50% off in restaurants, 25% off in the Garden Centre, 10% off in food halls
• Access to Wagestream for financial wellbeing support
• Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards
• Development opportunities via Dobbies Academy and eLearning
• A passionate, diverse, and supportive team culture

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate garden living year-round, showcasing our own and branded products, services, and events that bring communities together. Many stores feature a restaurant or coffee shop for a relaxed dining experience. We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.