Restaurant Team Leader

Dobbies Garden Centres Ltd.; Willoughby Hills; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading garden center retailer in the UK is seeking a motivated Restaurant Team Leader to deliver exceptional customer experiences. You will mentor restaurant staff, ensure food hygiene, and provide outstanding service to customers. Ideal candidates will have a passion for hospitality and experience in customer service. The role offers competitive benefits including generous discounts and the opportunity for personal development.

Benefits

Generous annual leave

50% discount in Restaurants

Access to financial wellbeing support

Employee wellbeing platform

Qualifications

• Experience in a customer-facing role and supervisory experience.
• Relevant food safety qualifications are an advantage but not essential.
• Ability to work well in a fast-paced environment.

Responsibilities

• Support and coach other staff members.
• Provide customer service and handle transactions.
• Maintain cleanliness and uphold restaurant standards.

Skills

Customer service

Teamwork

Food safety knowledge

Job description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and mentoring our Restaurant Customer Advisors whilst supporting the management team.

The key responsibilities of this role include:

• Supporting and coaching other members of staff and deputising for management in their absence
• Giving great customer service by helping customers with various transactions across the restaurant
• Working alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
• Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements
• Working with your team to maintain the cleanliness and upkeep of the restaurant
• Some keyholder responsibilities may be required

To be successful in this role, you'll have:

• A passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
• Relevant food safety qualifications are an advantage but not essential
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special.

In return for your hard work, you'll receive:

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers