Restaurant Supervisor - The Living Space Restaurant

TN United Kingdom; Newquay; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player invites you to join their vibrant team at a stunning beachside hotel. As a Restaurant Supervisor, you will play a crucial role in creating memorable dining experiences while leading a dedicated team. With a commitment to exceptional customer service and a passion for local produce, you'll help maintain high standards and ensure guest satisfaction. Enjoy a relaxed, professional workplace with opportunities for career growth, staff discounts, and unique perks like free surf lessons. If you're ready to make a positive impact in a beautiful setting, this is the perfect opportunity for you.

Benefits

Special rates for stays at the hotel

Discounts on treatments and dining

Free surf lessons

Social events for personal development

Qualifications

• Minimum of 1 year supervisory experience in a restaurant environment.
• Good customer care and complaint handling skills.

Responsibilities

• Assist with beverage ordering and deliveries to maintain stock control.
• Ensure the smooth running of the restaurant and train team members.
• Handle guest complaints and requests professionally.

Skills

Customer Care

Team Management

Complaint Handling

Product Knowledge (Food and Drink)

Organizational Skills

Education

Supervisory Experience in Restaurant

Job description

Watergate Bay Hotel – a place to take your hospitality career to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests. At Watergate Bay, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

Are you passionate about providing the best customer care experience? Could you manage and motivate a team? Work well in managing a team, serving with warmth and enthusiasm? Do you enjoy ocean views, breaks on the sand, and surfing after work? If so, we want you! Join us and be part of a team that values connection, creativity, and making a positive impact on people's lives.

The role:

At our hotel, we’re looking for a team who are passionate about Cornwall and our local food and drink producers, and are eager to be a part of this county's incredible way of life. As a member of our team, you'll work alongside others who prioritize our guests and support each other.

We seek dynamic individuals who are: organised, supportive, and professional. As the restaurant supervisor in the Living Space Restaurant, you’ll assist the restaurant manager in overseeing the day-to-day running of the restaurant. As part of the team, you’ll be friendly, hardworking, and guest-focused. You’ll ensure that you and the team always exceed guest expectations by supervising in a relaxed but professional way.

Responsibilities include:

• Assisting with beverage ordering and deliveries to maintain stock control, minimize wastage, and meet budgeted GP’s.
• Having thorough knowledge of our menus.
• Ensuring the smooth running of the restaurant.
• Deputising for the restaurant manager when required.
• Working with the head chef and restaurant manager to improve food service.
• Training, developing, and managing team performance.
• Handling guest complaints, requests, and enquiries professionally.
• Maintaining a safe environment for staff and guests, adhering to health and safety policies.
• Minimum of 1 year supervisory experience in a restaurant environment.
• Good customer care and complaint handling skills.
• Sound product knowledge of food and drink.
• Friendly, outgoing personality with a passion for customer service.
• Ability to work in and manage a team, remain calm under pressure, and make decisions.

What we offer:

• A relaxed, professional workplace in a beautiful location on one of the UK’s most striking beaches.
• A welcoming team eager to support each other.
• Career prospects in an expanding organization.
• Special rates for stays at the hotel for staff and their families.
• Discounts on treatments, dining, shopping, and activities.
• Free surf lessons, equipment hire from the Extreme Academy.
• Social events and support schemes for personal and professional development.

Join us at Watergate Bay Hotel to build a rewarding career in a stunning setting, creating memorable experiences for our guests and team alike. Apply now and be part of something special.