Restaurant Supervisor - Six Senses London

InterContinental Hotels Group; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury hotel group in London seeks a Restaurant Supervisor to manage operations and oversee a junior team. Ideal candidates should have a minimum of 2 years' experience in a similar role in luxury hotels and a hospitality diploma. Responsibilities include supervising service, managing guest feedback, and ensuring operational efficiency while maintaining high service standards.

Qualifications

• At least 2 years of experience in a similar operational role in luxury hotels.
• Understanding of food and hygiene codes and controlling inventory.
• Fluency in English; additional languages preferred.

Responsibilities

• Support the Food & Beverage Management Team for operational efficiency.
• Handle guest inquiries and feedback, ensuring quality service.
• Supervise restaurant junior team during shifts.

Skills

Food and Beverage terminology

Customer service

Team leadership

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

Restaurant Supervisor - Six Senses London

As Restaurant Supervisor, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

As Restaurant Supervisor, I will support the Food & Beverage Management Team and assume responsibility for the efficient operation in the following:

• Review bookings and plan for the smooth department operation during shift.
• Review daily arrivals and departures to ensure proper handling of Special Guests, VIP Guests and Groups.
• Handle guest feedbacks, inquiries, and comments. Log them and initiate appropriate action and follow up.
• Supervise the restaurant junior team, in particular with Closing & Opening.
• Fully understand the team goals and objectives, ensuring that the maximum is done to achieve the targets.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact supervisor.
• Ensure that all guests are greeted courteously and attentively in the working area.
• Attend regular meeting and briefing to keep informed of policies and procedures, special events, further improvement plans and guest comments.
• Ensure all mis-en-place for restaurant service is correctly prepared prior to opening hour of service.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.

Qualifications

To execute the position of Restaurant Supervisor, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 2 year’s experience in a similar operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Familiar with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory
• Fluent in English; I understand that additional languages are preferred.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.

The above is intended to provide an overview of the role and responsibilities for an Restaurant Supervisor at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.