Restaurant Supervisor – Lead Service & Team Growth

Franco Manca; Greater London; On-site; GBP 1,799,000 - 2,350,000; Full time

Benefits offered by this job

Training programme

Free pizzas and drinks on shift

Pension scheme

GP access (24/7)

Staff discounts (50% dining)

Wellbeing support

Franco Academy development

Annual events

Discounts and vouchers

Job summary

Franco Manca in London is seeking a proactive Supervisor to lead front-of-house operations and drive exceptional guest experiences. You will support the Restaurant Manager, coach the team, and ensure smooth, efficient service across shifts.

The role requires strong leadership, excellent communication, and a hands-on approach to problem-solving in a fast-paced, Italian-dining environment. Flexible availability is preferred and there is a generous staff discount program.

Qualifications

• Experience as Supervisor or Team Leader in hospitality or fast-paced restaurant settings.
• Passion for great Italian food and memorable customer experiences.
• Strong leadership and ability to motivate a team.
• Excellent communication and interpersonal skills.
• Proactive, hands-on problem solving and multitasking.
• Flexible to work evenings, weekends and holidays.
• Committed to Franco Manca values and service quality.

Responsibilities

• Lead by example, delivering exceptional guest service on every shift.
• Support the Restaurant Manager in day-to-day operations for smooth service.
• Coach and motivate the team to maintain high performance and standards.
• Monitor stock levels, manage deliveries, and keep accurate records.
• Assist in rota planning to ensure adequate staffing at peak times.
• Handle customer feedback professionally and resolve issues promptly.
• Maintain health and safety standards in line with regulations.

Job description

Franco Manca in London is seeking a proactive Supervisor to lead front-of-house operations and drive exceptional guest experiences. You will support the Restaurant Manager, coach the team, and ensure smooth, efficient service across shifts.

The role requires strong leadership, excellent communication, and a hands-on approach to problem-solving in a fast-paced, Italian-dining environment. Flexible availability is preferred and there is a generous staff discount program.