Restaurant Supervisor - AM

TN United Kingdom; London; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a passionate AM Restaurant Supervisor to join their luxury hotel team. This role involves leading a dedicated team to deliver exceptional dining experiences, ensuring high service standards, and maintaining smooth restaurant operations. With a commitment to staff development and a vibrant work environment, this position offers a unique opportunity to grow within a renowned hotel brand. If you have a collaborative spirit and a strong background in F&B operations, this could be the perfect role for you to shine and make a significant impact.

Benefits

20-27 days holiday allowance

Service charge added to salary

Professional development opportunities

Recommend-a-friend bonus scheme

Enhanced maternity and paternity leave

Discounts on food and beverages

Discounted accommodation rates

Paid volunteering days

Employee Assistance Programme

Free meals on duty

Qualifications

• Ability to lead and motivate a team effectively.
• Strong commitment to delivering outstanding guest experiences.

Responsibilities

• Supervise restaurant staff and ensure high service standards.
• Oversee daily operations and maintain inventory levels.
• Ensure adherence to health, safety, and hygiene regulations.

Skills

Leadership

Guest Service

Team Collaboration

Problem Solving

F&B Operations Knowledge

Education

Experience in Luxury Hotel or Fine Dining

Job description

Restaurant Supervisor AM - Luxury Hotel

We are looking for a full-time AM Restaurant Supervisor with previous experience as a restaurant supervisor, an outgoing and confident personality, and a strong knowledge of F&B Operations. The ideal candidate excels at selling high-quality luxury products and has a collaborative approach to leading a team. This position reports directly to the Assistant Restaurant Manager.

Location: The Milestone Hotel & Residences

Employment type: Full-time

Working pattern: Morning shift work, 5 days on and 2 days off

Salary: £27,000 per year + service charge

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties worldwide. We are proud to be AA's Hotel Group of the Year (2024) and have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are committed to developing our own and have won the Princess Royal Training Award multiple times. The Milestone Hotel and Residences, part of Red Carnation Hotels, is a beautiful five-star hotel located opposite Kensington Palace Gardens and close to The Royal Albert Hall.

Key Responsibilities of a Restaurant Supervisor:

• Supervise and lead restaurant staff, providing training and ensuring high service standards are met.
• Ensure exceptional service quality by addressing guest needs, managing complaints, and maintaining a positive dining atmosphere.
• Oversee daily restaurant operations, ensuring smooth service, timely order fulfillment, and effective coordination between front and back of house.
• Monitor and maintain inventory levels, reorder supplies, and ensure minimal waste.
• Ensure the restaurant adheres to health, safety, and hygiene regulations, providing a safe and clean environment for both guests and staff.

What are we looking for?

• The ability to lead, motivate, and train a team effectively, ensuring high levels of service and collaboration among staff.
• A strong commitment to delivering outstanding guest experiences, with the ability to handle guest complaints or special requests professionally.
• Previous experience in a similar role within a luxury hotel or fine dining setting.
• Collaborative and positive attitude, with the ability to work seamlessly within a team.

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays.
• Excellent service charge added to your salary every month.
• Professional, award-winning learning and development opportunities from day one.
• Fantastic recommend-a-friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party.
• Free meals on duty.
• Complimentary uniform and dry-cleaning services.

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.