Restaurant Supervisor

Malmaison Hotel Du Vin Holdings Limited; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent hotel chain in Winchester is looking for a Restaurant Supervisor to deliver exceptional guest experiences and uphold high service standards. Ideal candidates should excel in customer service, possess strong communication skills, and be detail-oriented. The company offers competitive pay, career advancement opportunities, and a range of attractive perks including discounted room rates and health plans.

Benefits

Heavily discounted Staff Room Rates

35% off dining bills

Fully funded Apprenticeship programmes

Cycle to work scheme

Healthcare Cash Plans

Wellness and National Campaign Days

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Engage with guests in a friendly and welcoming manner.
• Communicate effectively and actively listen to guests.
• Accurately record guest information and manage reservations.
• Maintain hotel and restaurant standards with professionalism.
• Deliver exceptional service and create positive experiences.

Responsibilities

• Deliver celebrity service to guests.
• Support guests and create lasting memories.
• Participate in internal development and progression.

Skills

Excellent customer service skills

Strong communication and interpersonal skills

Attention to detail

Basic knowledge of restaurant operations

Professionalism and integrity

Customer-focused mindset

Job description

Restaurant Supervisor, Hotel Du Vin£12.85 / 32 HoursPermanent contractWinchester

Get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel Du Vin.

Are high standards second nature to you? Do you love people and making guests smile everyday knowing you have delivered celebrity service? Do you want to be part of something different, working with the best food, drink and a brand you will be proud of? We love Food, Wine and Cocktails - almost as much as you do!

We create memories that the guest will never forget. This could be the next step for you into a Head of Department position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

Experience, Skills, and Abilities

• Excellent customer service skills, with the ability to engage with guests in a friendly and welcoming manner.
• Strong communication and interpersonal skills, including active listening and effective verbal communication.
• Attention to detail to accurately record guest information, manage reservations, and fulfill special requests.
• Basic knowledge of restaurant operations, including menu items, service procedures, and safety protocols.
• Professionalism and integrity, always maintaining confidentiality and upholding hotel and restaurant standards.
• Customer-focused mindset, with a commitment to delivering exceptional service and creating positive guest experiences.

#LI-CS1

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.