Restaurant Supervisor

Ask Italian; Swansea; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Training program

Discounts at restaurants

Free meals on shift

Paid holidays 28 days

Pension contributions

Christmas day off

Early wage access

Job summary

ASK Italian Restaurants Limited in Swansea is seeking a Restaurant Supervisor/Manager on Duty to lead service, oversee shifts, and ensure guests receive excellent hospitality. You will drive standards, train team members, and collaborate with management to deliver a memorable dining experience.

The role offers comprehensive training, generous staff discounts, free meals on shift, a flexible benefits package, and opportunities for career progression within a welcoming Italian dining environment.

Qualifications

• Experience in hospitality supervisory roles is essential.
• Ability to lead a team in a fast-paced environment with high service standards.

Responsibilities

• Lead and supervise restaurant service during shifts.
• Ensure guest satisfaction and uphold company standards.
• Assist with daily operations and training new staff.

Skills

Team leadership

Hospitality

Customer service

Attention to detail

Job description

Role: Restaurant Supervisor / Manager on Duty / Duty Manager / Team Leader

Pay: Up to £14.40 per hour, after successful training, including benefits.

Hourly Rate breakdown:

Starting at up to £12.71 per hour, plus £1.50 per hour tronc average.

At ASK Italian, our people are the heart of our restaurants. ASK Factor is our philosophy, who we are, and showcases our inclusive and full-hearted personality. We’re a diverse group of individuals, brought together by our shared passion for delivering excellent food and service.

We support everyone in their own journey, and value each person’s unique background and experience to create our incredible ASK Italian teams!

We live and breathe the ASK Factor and use its core values to guide everything we do:

• Heartfelt: We love what we do and believe in what we say.
• Respectful: We care about how we make people feel and our impact on the world around us.
• Generous: We’ll go that extra mile to make a difference.
• Spirited: We’re determined, always moving forward to be the best we can be.

As a Restaurant Supervisor at ASK Italian, you'll receive:

• Comprehensive Training: Full training and career development opportunities available through our award-winning Journey programme.
• Generous Discounts: 50% off at ASK Italian and Zizzi restaurants, including drinks.
• Free Meals: Enjoy complimentary meals on shift, with access to a discounted menu.
• Inclusive Dress Code Policy: Part dress code provided, including shoes.
• Paid Holidays: 28 days paid holiday, pro-rata.
• Pension Contributions
• Christmas Day Off: Our restaurants are closed, giving you the freedom to celebrate as you choose.
• Employee Hub: Access to our online platform where you can manage your schedule, request holidays, and access various benefits, including:
• Early wage access through Stream
• Well-being and GP support for you and your family
• Discounts on lifestyle brands, including gyms, cinemas, and travel
• Community Volunteering: 1 paid day per year to volunteer in your local food bank.
• A Welcoming Team Environment: Be part of a team that values collaboration, inclusivity, and mutual respect. Create memorable experiences and make friends for life.

What We Ask of You: As an ASK Restaurant Supervisor, we value:

• Passion: A love for people, diverse cultures, food, and all things Italian.
• Hospitality: A welcoming attitude, making every customer feel at home.
• Teamwork: The ability to lead a team and work well in a fast-paced environment, with attention to detail and a commitment to excellent service and standards.
• Behaviour: To work collaboratively with the Management and restaurant team, with a passion for delivering consistently high standards across all areas of the restaurant, demonstrating empathy, respect, and a dedication to delivering exceptional food and service to all customers.

Join Us: At ASK Italian, we embrace diversity and inclusivity wholeheartedly. We invite individuals from all backgrounds to join our vibrant team and play a role in our shared achievements. If you're ready to thrive in a dynamic and supportive workplace, we’d love to welcome you aboard!