Restaurant Supervisor

Delta Hotels by Marriott Durham Royal County; North East; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Explore Discounts (Marriott Discount)

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Job summary

Delta Hotels by Marriott Durham Royal County is seeking a Food Service Supervisor to join our hotel team in Durham. You will oversee floor service across outlets and ensure exceptional guest experiences while maintaining brand standards.

The role offers career development opportunities, meals on duty, uniform provided, and Marriott discounts. You will work with a collaborative team to deliver high-quality service and uphold food safety practices.

Qualifications

• Experience in hospitality and food service.
• Strong customer-service skills and teamwork.
• Able to multitask across service areas.

Responsibilities

• Lead floor service, bartending, and banqueting duties.
• Ensure hygiene and food safety compliance.
• Assist with guest reservations and group enquiries.

Skills

Food service

Customer service

Teamwork

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you: In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities: Here's what your journey with us entails:

• Lead by example with brilliant positive attitude, grooming standard, body language and tone need to be positive, supportive and on brand at all times. The role of Food Service Supervisor is multi-functional, which is based across all venue and types of service delivery in the hotel.
• You will multitask between undertaking and supervising floor service, bartending, barista, hosting, banqueting service and banqueting rooms setups on any given day and in any outlet as required and as directed by supervisors or managers.
• You must adhere to and supervise the adherence by others to all guidelines provided in relation to cleaning, sanitising and returning to usage of all tables, chairs and equipment to ensure compliance with company guidelines. In addition, you must be fluent with correct food handling and service procedures relating to food hygiene, health, safety and allergy awareness.
• Your role will also include assisting management and your fellow supervisors & associates with answering guest enquiries for reservations, taking and positively converting groups enquiries and any additional sales/revenue generating activities and general administration to ensure the effective running of the F&B department.
• Your role will also include creating a harmonious relationship with the culinary and back of house teams and assisting them where necessary in order to ensure that we are exceeding guest expectations with every visit.
• You’re expected to maintain the cleanliness and hygiene of all F&B areas at all times and advocate this as best practice

Join us and be part of a team that values excellence, sustainability, and career growth.

Compensation: Competitive salary