Restaurant Supervisor

Dakota Newcastle; Newcastle upon Tyne; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Program

Flexible working options

Meals on duty

Job summary

Dakota Hotels in the United Kingdom is seeking an experienced Restaurant Supervisor with leadership skills to oversee the waiting team and ensure the highest standards of service. You will train staff, manage service flow, and contribute to a positive guest experience across Dakota’s hotel restaurants.

The role requires 3+ years in high-end hospitality, 1+ year in training, strong wine knowledge, and flexibility with shifts. Dakota offers benefits and a supportive development culture.

Qualifications

• At least 3 years’ experience in a full-service, high-end restaurant and/or bar.
• At least 1 year experience training others in a Bar or Restaurant environment.
• Experience in running services and carrying out cash up.
• Strong knowledge of wines and wine pairings with dishes.
• Promotes a culture of positivity and teamwork.
• Be task oriented with pride in work and attention to detail.
• Flexible with shift patterns and available around business needs.
• Demonstrates genuine interest in the Dakota brand.

Responsibilities

• Supervise and direct the restaurant waiting team to maintain high service standards.
• Develop and deliver on-the-job training to improve service quality.
• Provide wine and menu knowledge training to enhance guest experience.
• Assist in running the service, approve rota hours and manage orders.
• Maintain hands-on leadership during service and hosting duties.
• Offer guests informed recommendations and allergen guidance.

Skills

Restaurant experience

Staff training

Service management

Wine knowledge

Attention to detail

Flexibility

Brand research

Job description

We are seeking an experienced restaurant waiter with leadership skills for the role of Restaurant Supervisor. .

PRIMARY ROLE RESPONSIBILITIES

• Support management in supervising and providing direction to our restaurant waiting team, ensuring the highest standards of service provision at all times.
• Implement training plans and deliver on-the-job training to drive the smoothest, most polished levels of service.
• Carry out knowledge and wine training and work to continuously improve the teams’ knowledge to better enhance the guest experience.
• Support the commercial running of the restaurant operation including approving rota hours and placing orders.
• Have a hands‑on approach to service and hosting, driving standards at all times.
• To have a comprehensive knowledge of food and beverage menu options to be able to offer guests recommendations, including understanding the allergens present.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least 3 years’ experience working in a full-service, high‑end restaurant and/or bar.
• At least 1 years experience training others in a Bar or Restaurant environment.
• Experience in running services and carrying out cash up.
• Strong knowledge of wines and wine pairings with dishes is essential.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family‑friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastlewith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded byThe Caterer to the ‘Top 30 under 30’in the industry,demonstratingour success in developing talent.