Restaurant Supervisor

Dakota Hotels; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Staff discounts on dining and stays

Bonuses for referrals and recognition

Extra holiday day on first anniversary

Meals on duty and uniforming

Job summary

Dakota Hotels is seeking an experienced Restaurant Supervisor to lead our waiting team and uphold premium service standards. You’ll train staff, manage service flow, and contribute to wine knowledge initiatives to elevate guest experiences.

The role requires hands-on leadership, flexibility with shifts, and a strong focus on menu details and allergen awareness. Join a culture‑driven brand with ongoing development opportunities.

Qualifications

• Minimum 3 years’ experience in a full-service, high-end restaurant or bar.
• At least 1 year experience training others in a bar or restaurant environment.
• Experience in running service and cash-ups.
• Strong knowledge of wines and wine pairings.
• Positive, culture-driven attitude.
• Detail-oriented with pride in work.
• Flexible with shifts.
• Genuine interest in Dakota Hotels.

Responsibilities

• Supervise the restaurant waiting team and provide direction to maintain top service standards.
• Implement training plans and deliver on-the-job training to improve service.
• Lead wine knowledge training and enhance guest experience through tastings and recommendations.
• Support the restaurant's commercial running, approve rota hours and place orders.
• Maintain a hands-on approach to service and hosting, driving standards at all times.
• Possess comprehensive knowledge of the menu and allergens to confidently recommend options.

Skills

Leadership

Staff Training

Wine Knowledge

Customer Service

Attention to Detail

Job description

We are seeking an experienced restaurant waiter with leadership skills for the role of Restaurant Supervisor. .

PRIMARY ROLE RESPONSIBILITIES

• Support management in supervising and providing direction to our restaurant waiting team, ensuring the highest standards of service provision at all times.
• Implement training plans and deliver on-the-job training to drive the smoothest, most polished levels of service.
• Carry out knowledge and wine training and work to continuously improve the teams’ knowledge to better enhance the guest experience.
• Support the commercial running of the restaurant operation including approving rota hours and placing orders.
• Have a hands‑on approach to service and hosting, driving standards at all times.
• To have a comprehensive knowledge of food and beverage menu options to be able to offer guests recommendations, including understanding the allergens present.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• At least 3 years’ experience working in a full-service, high‑end restaurant and/or bar.
• At least 1 years experience training others in a Bar or Restaurant environment.
• Experience in running services and carrying out cash up.
• Strong knowledge of wines and wine pairings with dishes is essential.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

WHAT WE OFFER

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

FINANCIAL

• Special discounts on stays and dining at any Dakota
• Bonuses to recommend a friend to join our team and every time you are mentioned on Trip Advisor
• Additional holiday day on the first anniversary of your employment
• Meals on duty and uniforming

WELLBEING

• Access to our Employee Assistance Program which includes free private mental health support and counselling sessions, video GP consultations and private prescription services, as well as access to daily rewards to be cashed out for shopping vouchers
• Support from our inhouse Mental Health Champions
• Family‑friendly flexible working options
• Participation in meaningful initiatives such as Macmillan Cancer Support Coffee Morning and the Walk for Wellbeing, Supporting causes that matter while connecting with colleagues

CAREER DEVELOPMENT

• Accredited, certified compliance training given on employment
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan
• Opportunities to undertake both internal and external training courses, including potential for in‑house Apprenticeships

Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK‑based lifestyle brand, known for our stylish hotels, bustling brasserieGrillsand upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester, andNewcastlewith morein our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard‑working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’,we have award‑winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded byThe Caterer to the ‘Top 30 under 30’in the industry,demonstratingour success in developing talent.