Restaurant Supervisor

BAO; London Borough of Southwark; Presencial; GBP 26.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid overtime

Rotas released 2 weeks in advance

50% off food & drink

Descripción de la vacante

BAO Borough is seeking a Restaurant Supervisor to help lead smooth, joyful service and support the front of house team on shift. This hands-on role offers real opportunities to grow and step into leadership responsibilities on the floor.

You’ll train new starters, run busy sections, and support managers to keep service running efficiently. A confident, friendly communicator and strong team player will thrive here, with a focus on guest experience and staff development.

Formación

• Experience in a busy, quality-led restaurant
• Experience as a senior waiter or supervisor is a plus
• Strong communication and leadership on the floor

Responsabilidades

• Support the FOH team during busy shifts
• Act as shift lead when needed
• Run sections and ensure smooth, joyful service
• Train new starters and share knowledge
• Handle guest feedback and maintain high service standards
• Support managers with floor plans and daily briefings

Conocimientos

Lead a section

Clear communication

Team player

Hospitality experience

Growth mindset

Descripción del empleo

BAO Borough is looking for a Restaurant Supervisor to help lead smooth, joyful service and support the front of house team on shift. This role is perfect for someone who’s confident on the floor, great with people, and ready to take the first step into a leadership position.

The Restaurant

Located at the edge of Borough Market. BAO serves innovative Asian dishes in an informal, fast-paced,BAO Borough has Yakitori grill, grab & go hatch and Karaoke room. Bao's goal is to create restaurants that offer a different experience to each other, inspired by our founder's upbringing and travels around Asia. Each restaurant within the group has a unique menu and a different story.

The Position

At BAO, we care deeply about creating memorable experiences - for our guests and our teams. As Supervisor, you’ll help set the tone during service, lead by example on the floor, and support your manager in keeping things running smoothly.

You’ll be someone the team can rely on, whether that’s training new starters, running a busy section, or jumping in wherever needed. It’s a hands-on role with real opportunity to grow.

What you’ll be doing:

• Supporting the FOH team during busy shifts and acting as shift lead when needed
• Running sections and helping keep service smooth, efficient, and joyful
• Training new starters and sharing knowledge with the team
• Handling guest feedback and ensuring high standards of service and presentation
• Supporting managers with floor plans, checklists, and daily briefings
• Being a reliable and positive presence on the floor

What we’re looking for:

• Experience in a busy, quality-led restaurant - ideally as a senior waiter or supervisor
• Confident leading a section and supporting others on shift
• Clear, friendly communication and a calm approach under pressure
• A great team player who’s happy to jump in wherever needed
• A desire to grow and take the next step in your hospitality career

The Benefits

We want working at BAO to feel like stepping into a warm, fluffy bao - soft, supportive, and full of good stuff. Here's what you'll get as part of the team:

Work-Life Balance

• 6 shifts across 5 days, with a maximum of one double shift
• Paid overtime
• Rotas released two weeks in advance so you can plan ahead

Growth & Development

• Personalised development plans tailored to your goals
• Access to School of BAO, a series of talks, workshops and fieldtrips
• Up to 50% off food and drink across all BAO restaurants and discounts across friends in the industry
• Access to curated wine and meat suppliers at trade prices

Rewards & Recognition

• BAOcoin - earn rewards for living BAO values, then spend them in the BAOshop
• BAO Pyramid Scheme - earn up to £500 for referring someone to join the team

Milestones

• Extra holiday and perks to celebrate work anniversaries and milestones

The Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 7 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.

At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your best.