Restaurant Supervisor

WSH Group; Greater London; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

50% discount across Searcys venues

Pension scheme enrolment

Up to 35 days annual leave

Discounts & communication portal

Employee assistance programme

Champagne School enrolment

Annual celebration event

Cycle to work scheme

Volunteer day off

Your birthday off

Job summary

Searcys is seeking a Restaurant Supervisor for the National Portrait Gallery in London. You will lead front-of-house staff, ensure smooth service and guest satisfaction, and support team development. The role requires dedication to hospitality standards and a hands-on approach to operations.

Working with the Restaurant Manager, you’ll help deliver a world-class dining experience, uphold brand values, and contribute to a storied London venue. A strong leadership presence is essential.

Qualifications

• 3+ years of experience in a leadership role within upscale or fine dining.
• Deep understanding of hospitality standards and guest relations.
• Strong leadership, communication, and organisational skills.
• Professional appearance and demeanor; calm under pressure.
• Availability to work evenings, weekends and holidays.

Responsibilities

• Lead and inspire FOH staff to deliver attentive, polished service.
• Ensure smooth daily operations including service flow, reservations and guest satisfaction.
• Support training and ongoing development of team members.
• Maintain high standards of cleanliness, safety and compliance.
• Assist with inventory control and cost management.
• Monitor and address guest feedback with professionalism and urgency.
• Uphold brand values and culture while fostering a positive team environment.

Skills

Leadership

Hospitality standards

Guest relations

Communication

Organisational skills

Professional appearance

Job description

Company Description

Searcys are looking for a Restaurant Supervisor to join the team at the National Portrait Gallery.

As a Restaurant Supervisor, you will play a vital role in supporting day-to-day operations, upholding the highest standards of guest service, and leading a passionate team. Working closely with the Restaurant Manager, you’ll help drive operational excellence, staff development, and a world-class dining experience.

Searcys were very fortunate to have opened the extraordinary Portrait Restaurant based in London's iconic National Portrait Gallery in collaboration with Michelin starred chef Richard Corrigan. Shortly after opening we have been recognised in the industry for delivering world class food and drink and are now one of the top restaurants to visit in London.

As a Restaurant Supervisor you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 35 days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Enrolment into Searcys Champagne School
• Annual celebration event
• Cycle to work scheme
• A day off to volunteer / give back to the charity of your choice
• Employee assistance programme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

Salary: £18.20 per hour

45 hrs per week

Sunday to Tuesday daytime only Wednesday to Saturday lunch and dinner service.

Key Responsibilities

• Lead and inspire FOH staff to consistently deliver attentive, polished service

• Ensure smooth daily operations including service flow, reservations, and guest satisfaction

• Support training, and ongoing development of team members

• Maintain high standards of cleanliness, safety, and compliance

• Assist with inventory control, cost management

• Monitor and address guest feedback with professionalism and urgency

• Uphold brand values and culture while fostering a positive team environment

Qualifications

• 3+ years of experience in a leadership role within an upscale or fine dining environment

• Deep understanding of hospitality standards, service etiquette, and guest relations

• Strong leadership, communication, and organisational skills

• Professional appearance and demeanor; calm under pressure

• Availability to work evenings, weekends, and holidays as required

Additional Information

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk