Restaurant Supervisor

TRG St Martins Lane [NEW]; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Career progression

Staff meals

Flexible hours

Tronc scheme

Job summary

The Real Greek is seeking a Supervisor to support the Restaurant Manager and drive team performance in London. You will help lead shifts, uphold standards, and ensure smooth daily operations while delivering excellent guest experiences.

We value reliable hospitality professionals with at least 1 year in a supervisory role and a minimum of 2 years in hospitality. Join a family-like team focused on excellence, innovation, and teamwork, with opportunities for progression and flexible weekly rotas.

Qualifications

• Previous 1 year Supervisor experience
• Hospitality experience essential minimum 2 years
• Level-headed and pro-active
• Flexible with tasks and working hours

Responsibilities

• Running great shifts
• Ensure opening and closing procedures are followed within kitchen and restaurant areas
• Delegate duties to team members on shift and follow up to ensure completion when Deputy/GM are not present
• During shift ensure customers receive high standards of customer service and food quality
• Assist in restaurant or kitchen when required
• Monitor, respond to, and grow guest feedback scores
• Coach and lead staff members on company standards
• Assist the Deputy and General Manager whilst they are away from the site and handle daily duties

Skills

Leadership

Customer service

Flexibility

Teamwork

Education

Hospitality experience (min 2 years)

Job description

Join us at The Real Greek and immerse yourself into the rich tapestry of Greek and Mediterranean cuisine, where every meal is a celebration of culture, community, and culinary excellence. As a small yet dynamic company, we pride ourselves on our exceptional team of individuals who have dedicated years to our shared vision.

At ‘the Real Greek’ we don’t just offer a job – we offer a dynamic and rewarding career path, complete with comprehensive training and development opportunities, competitive pay, and a supportive environment where your leadership skills can flourish.

While full training will be provided in our menu and daily operations, we’re seeking a Supervisor who is ready to hit the ground running in supporting our Restaurant Manager, and help to inspire and motivate our teams as you’ll play a pivotal role in shaping the success of our restaurant.

At ‘The Real Greek’ we’re more than just colleagues – we’re a tight-knit family, united by our passion for Mediterranean cuisine and our commitment to excellence. If you’re ready to take the next step in your career and join a team that values dedication, innovation, and teamwork, then we’d love to hear from you.

Benefits of Supervisor

• Great opportunities to progress within the company
• Enjoy the same delicious food as our customers
• Flexible hours with rotas planned weekly
• Generous Tronc points allocations

Requirements of Supervisor

• Previous 1 year Supervisor experience
• Hospitality experience essential minimum 2 years
• Level-headed and pro-active
• Flexible with tasks and working hours

Responsibilities of Supervisor

• Running great shifts
• Ensure all opening and closing procedures are followed within both kitchen and restaurant areas
• Delegate duties to team members on shift and follow up to ensure they are completed whilst the Deputy and General Manager are not present
• During shift ensure customers receive high standards of customer service and food quality
• Assist in restaurant or kitchen when required
• Monitor, respond to, and grow guest feedback scores

Teamwork

• Coach and lead staff members on company standards where necessary
• Assist the Deputy and General Manager whilst they are away from the site as well as every day duties delegated by the Deputy and General Manager
• Motivate team members to create a great working environment

Administration

• Adhere to company banking and security procedures
• Check deliveries and enter invoices on the system
• Ensure that daily paperwork is completed
• Ensure all stock wastage / staff food is recorded whilst on shift with adequate explanation

Hygiene/Health & Safety/Food & Safety

• Wear the correct uniform and ensure that company hygiene, health & safety standards and licensing knowledge are adhered to at all times
• Attend health & safety training, food safety training, product knowledge and customer service skills courses
• Support the Restaurant Manager to ensure compliance with H&S audits and EHO requirements