Restaurant Supervisor

The Fulham Shore; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality organization seeks a motivated Supervisor to support daily operations in Cheltenham. You will enhance team performance, handle customer feedback, and ensure health and safety compliance. The ideal candidate has experience in leadership within a busy restaurant environment and a passion for Italian cuisine. This position offers benefits like a share of Tronc, free meals, and opportunities for personal development in a vibrant working atmosphere.

Benefits

Generous share of Tronc

Personalized training programme

Free meals and soft drinks

28 days holiday

AXA Employee Assistance Programme

Pension scheme

Annual social events

Staff discount at various restaurants

Qualifications

• Experience in a Supervisor or Team Leader role within a Hospitality or fast-paced restaurant setting.
• Passion for great Italian food and creating memorable customer experiences.
• Strong leadership skills with the ability to motivate and inspire your team.

Responsibilities

• Support the Restaurant Manager in day-to-day operations.
• Motivate and coach the team to achieve high performance.
• Monitor stock levels and handle deliveries.
• Assist in managing rotas for staffing adequacy.
• Handle customer feedback and maintain satisfaction.
• Ensure health and safety standards compliance.

Skills

Leadership

Excellent communication

Problem-solving

Team motivation

Customer service

Job description

Overview

Support the Restaurant Manager in day-to-day operations, ensuring smooth and efficient service. Motivate and coach the team to achieve high performance and maintain our quality standards. Monitor stock levels, handle deliveries, and ensure accurate record-keeping. Assist in managing rotas, ensuring adequate staffing levels for peak times. Handle customer feedback professionally, resolving issues promptly and ensuring customer satisfaction. Maintain health and safety standards, ensuring compliance with all food hygiene regulations. You will have previous experience in a Supervisor or Team Leader role within a Hospitality or fast paced restaurant setting. Have a passion for great Italian food and creating memorable customer experiences. Strong leadership skills, with the ability to motivate and inspire your team. Excellent communication and interpersonal skills. A proactive, hands-on approach to problem-solving and multitasking. At Franco Manca, we’re not just making sourdough pizza - we’re creating a movement. Our passion for simple, authentic, and delicious food is at the heart of everything we do. From our hand-stretched sourdough bases to the finest seasonal ingredients, every pizza tells a story of quality, care, and tradition. With nearly twenty years of pizza-making under our belt, we’ve built a loyal following of pizza lovers across the UK. But we’re more than just pizza - we’re about people, community, and creating a welcoming space where everyone feels at home. Flexibility to work evenings, weekends, and holidays as required. A commitment to upholding Franco Manca's values and delivering top-quality service. What You\'ll Get:

About Franco Manca

What You\'ll Get: - A generous share of Tronc - A personalised training programme to get you up to speed - Free yummy pizzas and soft drinks on every shift - Free Sourdough bread to cook at home - Ongoing personal growth and development with our Franco Academy - 28 days holiday - AXA Employee Assistance Programme with Health App - A pension scheme to set you up for the future - Annual social events - Staff discount when dining in any Franco Manca, The Real Greek or Super Club Roma restaurants - Employee referral scheme - earn from the great people you know - Opportunities all over the UK to grow your career

Responsibilities

• Support the Restaurant Manager in day-to-day operations and ensure smooth, efficient service
• Motivate and coach the team to maintain quality standards and achieve high performance
• Monitor stock levels, handle deliveries, and maintain accurate records
• Assist in managing rotas and ensure adequate staffing for peak times
• Handle customer feedback professionally and resolve issues promptly to ensure customer satisfaction
• Maintain health and safety standards and ensure compliance with all food hygiene regulations

Qualifications

• Experience in a Supervisor or Team Leader role within a Hospitality or fast-paced restaurant setting
• Passion for great Italian food and creating memorable customer experiences
• Strong leadership and the ability to motivate and inspire a team
• Excellent communication and interpersonal skills
• A proactive, hands-on approach to problem-solving and multitasking

Requirements

Flexibility to work evenings, weekends, and holidays as required. A commitment to upholding Franco Manca\'s values and delivering top-quality service.

Additional Information

If you have the skills & passion to become a Franco Manca Supervisor, then hit apply and be part of the pioneers of Sourdough Pizza!