Restaurant Supervisor

Transformation Unit; Basildon; Remote; GBP 23,000 - 28,000; Full time

Job summary

Mid and South Essex NHS Foundation Trust is seeking a Restaurant Supervisor for Basildon Hospital. Based in our refurbished staff and visitor restaurant, you will lead the catering team to deliver a high-quality dining experience for patients, visitors and colleagues.

You will provide hands-on leadership, ensuring food safety, customer service and operational efficiency are maintained. The role requires supervisory experience and strong communication to support a welcoming, efficient service.

Qualifications

• Proven experience in catering or hospitality supervisory roles.
• Strong leadership and team-management skills.
• Excellent customer service standards and communication abilities.

Responsibilities

• Supervise a small catering team to maintain high service standards.
• Assist with rostering, annual leave, and sickness reporting.
• Handle food prep, display, and portion control in line with standards.
• Serve food and beverages meeting quality expectations.
• Ensure food safety, hygiene, and safety policies are followed.
• Monitor stock levels and minimise waste through rotation and storage.

Skills

Customer service

Team leadership

Cash handling

Food safety awareness

Communication

Education

GCSE English and Maths

Level 2 Food safety NVQ or Equivalent

Job description

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Basildon Town Basildon Salary £25,760 Per Annum (+enhancements for weekends and bank holidays) Salary period Yearly Closing 08/10/2026 23:59

Restaurant Supervisor

Band 3

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Are you passionate about food and delivering excellent customer service? Do you enjoy leading a team and working with a wide range of people?

An exciting opportunity has arisen to join the Catering Team at Basildon Hospital as aRestaurant Supervisor. Based within our newly refurbished staff and visitor restaurant, you will play a key role in ensuring the smooth day-to-day operation of the service, delivering a high-quality dining experience for patients, visitors and colleagues.

As a Restaurant Supervisor, you will provide hands-on leadership, support and guidance to the catering team, ensuring high standards of food safety, customer service and operational efficiency are maintained at all times.

We are looking for an enthusiastic, motivated and customer-focused individual with previous catering or hospitality supervisory experience, excellent communication skills and a commitment to delivering outstanding service.

In return, you will become part of a friendly and supportive team within one of the largest NHS Trusts in the region, with access to excellent training and development opportunities.

Main duties of the job

Key responsibilities will include:

• Supervising and supporting a small catering team, ensuring high standards of performance, customer service and compliance are maintained.
• Assisting with staff rostering, annual leave management, sickness reporting and the effective deployment of staff to meet service needs.
• Undertaking basic food preparation, including the preparation, packing, labelling, display and chilling of sandwiches and other food items.
• Serving food and beverages in line with agreed standards for quality, presentation and portion control.
• Ensuring all food safety, hygiene and health and safety procedures are followed in accordance with Trust policies and legislation.
• Monitoring stock levels and reducing waste through effective stock rotation and storage practices.
• Providing excellent customer service to patients, visitors and staff, creating a welcoming dining experience.
• Supporting the Catering Management Team in maintaining an efficient, safe and high-quality restaurant service.
• Assisting with cash handling, sales monitoring and the promotion of retail offers to support departmental income generation.
• Leading by example to create a positive team culture and encourage high levels of staff engagement and morale.

Above all, you will help to enhance the experience of our patients, visitors and colleagues by delivering high-quality food and outstanding customer service in a friendly and professional environment.

Working for our organisation

With a workforce of approximately 15,000 staff, we can now do more and go further in delivering health services to our local communities.

Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

Patients will experience improved care as well as fewer delays and cancellations. We are able to provide more once-in-a-lifetime specialist care region-wide. With our new trust size will come more opportunities for development, research, networking and innovation.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Please see attached a full job description setting out the details of the role and responsibilities.

Person specification

Qualifications

• Good Level of General education incl. English and Maths GCSE
• Level 2 Food safety NVQ or Equivalent

Experience

• Experience working within the general public
• Experience leading a team
• Experience of cash handling
• Experience of working in catering or retail
• NHS Experience

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.