Restaurant Shift Leader

Haven; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Haven as a Restaurant Shift Leader, where you'll lead a vibrant team, ensuring exceptional service standards. This role involves overseeing shift operations, providing guest services, and adhering to safety regulations. Enjoy a supportive work environment with career development opportunities and exclusive team perks.

Benefits

Attractive pay with overtime opportunities

Comprehensive training and ongoing support

Career development opportunities, including fully funded qualifications

Discounts on dining and Haven Holidays

Free access to facility

Qualifications

• Experience as a Team Leader or Supervisor in hospitality or retail preferred.
• Detail-oriented, especially in handling food orders.
• Flexibility to work weekends, evenings, and holidays.

Responsibilities

• Lead and support the team by assigning tasks and ensuring smooth workflow.
• Provide professional guest service and address complaints.
• Oversee daily operations during peak hours.

Skills

Leadership

Communication

Customer Service

Attention to Detail

Job description

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Position: Restaurant Shift Leader
Type: Full-Time / Part-Time / Seasonal
PayRates: Up to £ per hour dependingon age
We can provide onsite accommodation, subject to availability andT&Cs

Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.

In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities
- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.

Requirements
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadershipand communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.

What We Offer
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.