Restaurant Shift Leader

Haven; Mountain Ash; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Haven as a Restaurant Shift Leader and play a pivotal role in leading and motivating an energetic team to provide exceptional guest experiences. This position offers attractive pay, comprehensive training, and various team perks, along with opportunities for career development.

Benefits

Attractive pay with overtime opportunities

Inclusive, supportive work environment

Comprehensive training and ongoing support

Career development opportunities

Exclusive team perks up to 50% off on dining

Qualifications

• Experience as a Team Leader or Supervisor is preferred but not essential.
• Strong leadership and communication skills required.
• Detail-oriented and committed to customer service.

Responsibilities

• Lead and support the team in delivering excellent guest service.
• Oversee daily operations and ensure compliance with regulations.
• Assist in training new team members.

Skills

Leadership

Communication

Detail-oriented

Customer-focused service

Job description

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Position:

Restaurant Shift Leader

Type:

Full-Time / Part-Time / Seasonal

Pay Rates:

Up to £ per hour depending on age

We can provide onsite accommodation, subject to availability and T&Cs

Join our One Great Team here at Haven as a Restaurant Shift Leader

In this role, you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.

You'll be at the heart of an energetic team, leading assigned shifts with clear direction and motivation. You'll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you'll ensure everything stays safe, compliant, and aligned with company policies.

Key Responsibilities

• Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
• Provide prompt, professional guest service, addressing complaints and special requests.
• Oversee daily operations, including opening and closing procedures, ensuring smooth and efficient running, especially during peak hours.
• Maintain adherence to food safety, hygiene, and cleanliness regulations.
• Assist in training new team members on company policies and procedures.
• Participate in team duties while stepping up as the shift leader when assigned.

Requirements

• Experience as a Team Leader or Supervisor in a restaurant, hospitality, or retail role is preferred but not essential; training and support will be provided.
• Strong leadership and communication skills.
• Detail-oriented, especially when handling food orders.
• Committed to providing high-quality, customer-focused service.
• Flexibility to work weekends, evenings, and holidays as needed.

What We Offer

• Attractive pay with overtime opportunities.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and much more!

How to Apply

To apply for this role, click "apply now" and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will contact you. If shortlisted, our interview process may include two stages: an interview and a skills test.