Restaurant Shift / Floor Manager

Tim Hortons UK & Ireland Ltd.; Penrith; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player in the food service sector is seeking a Restaurant Shift/Floor Manager to join their expanding team. This role is pivotal in maintaining customer satisfaction and operational excellence in a dynamic environment. Ideal candidates will be outgoing, experienced in restaurant management, and possess strong communication skills. As part of a growing company with ambitious plans for expansion in the UK, you will have the opportunity to drive sales and foster a positive workplace culture. If you are flexible and passionate about customer service, this role is perfect for you.

Qualifications

• Previous restaurant management experience is essential.
• Strong commitment to food hygiene and safety standards.

Responsibilities

• Lead customer service initiatives and ensure operational efficiency.
• Manage KPIs and oversee stock and safety standards.

Skills

Customer Service

Team Management

Communication Skills

Sales Techniques

Numeracy Skills

Literacy Skills

Job description

Location: CA11 8HW

Salary: Up to £13.00 + Bonus Scheme

Join Our Growing Team!

Tim Hortons is expanding in the UK and we are looking for enthusiastic individuals to join us! With a rich history in Canada and over 5,000 restaurants worldwide, we serve over 2 billion cups of coffee annually. We plan to open hundreds of new locations in the UK over the next decade.

We prioritize customer satisfaction and are currently hiring a Restaurant Shift / Floor Manager on a permanent basis. In this role, you will be part of a team that maintains our brand’s excellence. We offer a competitive salary and opportunities for career growth.

Ideal candidates are outgoing, experienced in restaurant or quick service environments, and possess excellent communication skills. Flexibility to work various shifts, including mornings, evenings, weekends, and holidays, is essential.

Key Responsibilities

• Customer Service: Lead by example, prioritize customer satisfaction, and ensure operational efficiency through staff scheduling and store walk-throughs.
• People Management: Foster team suggestions and concerns, provide performance feedback, and promote a respectful, inclusive workplace.
• Driving Sales: Understand sales trends, ensure proper product merchandising, and coach staff on upselling techniques.
• Operations: Manage KPIs, oversee stock, maintenance, and safety standards, and ensure smooth opening and closing procedures.

Key Requirements

• Previous restaurant management experience.
• Flexible, disciplined, and team-oriented approach.
• Experience in food service is advantageous but not essential.
• Strong numeracy and literacy skills.
• Commitment to food hygiene and safety standards.
• Experience handling customer complaints.