Restaurant Shift / Floor Manager

Tim Hortons; Mansfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager and be part of an exciting expansion in the UK. This role involves leading a dynamic team to enhance customer experience and operational excellence while enjoying a competitive salary and growth opportunities.

Qualifications

• Previous experience in restaurant management is essential.
• Ability to work independently and as part of a team is necessary.
• High standards of food hygiene and safety expected.

Responsibilities

• Lead by example in customer service and staff management.
• Support operational efficiency and ensure compliance with safety standards.
• Monitor sales trends and manage stock levels effectively.

Skills

Customer Service

Leadership

Communication

Operational Efficiency

Job description

Restaurant Shift / Floor Manager

Location: NG18 3GA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a renowned brand from Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career path.

To be successful, you should be a great leader and positive team player with previous experience in the restaurant and customer service sector within a fast-paced environment. Excellent communication skills and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a keen interest in coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer experience.
• Maintain customer focus in all operations.
• Accurate staff scheduling to meet demand.
• Support operational efficiency through regular store walks.

People

• Encourage staff suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, treating all employees with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times.
• Ensure products are well merchandised and stock levels are maintained.
• Coach staff on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate staff through incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Oversee equipment maintenance and calibration.
• Ensure optimal inventory levels.
• Manage opening and closing procedures.
• Maintain cleanliness and operational standards, including food quality and hygiene.
• Implement and monitor health and safety procedures, reporting incidents promptly.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience in restaurant management.
• Flexible and disciplined approach to work.
• Experience in food environments is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• High standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.