Restaurant Service Supervisor

BaxterStorey; Worcester; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a passionate Service Supervisor to lead a dedicated team in delivering exceptional hospitality experiences. This role involves supervising and training staff, ensuring quality control, and fostering positive customer relationships. The company values inclusivity and personal development, offering ongoing training and a supportive environment. If you thrive in a collaborative atmosphere and are committed to continuous improvement, this opportunity is perfect for you. Join a team that celebrates diversity and encourages growth, and be part of a food revolution that creates memorable moments for every guest.

Benefits

28 Days holiday including bank holidays

Plus your birthday off

3 volunteering days

3 days grandparent leave

24 week’s enhanced maternity leave

Free meals on shift

Bespoke training and development opportunities

Pension and life insurance

Discounts on HAPI app

Cycle to work scheme

Qualifications

• Previous experience in a supervisory role in hospitality is essential.
• Strong passion for food and delivering exceptional customer service.

Responsibilities

• Supervise and train the food service assistant team to ensure high performance.
• Monitor service standards and address customer concerns promptly.
• Coordinate catering logistics and manage inventory effectively.

Skills

Customer Service

Supervision

Training

Organizational Skills

Communication

Problem Solving

Education

Experience in Hospitality

Job description

Company Description

Title: Service Supervisor

Location: STFC RAL

Salary: Up to £27K per year

Schedules: 37.5 hours per week 5 over 7

Benefits:

1. 28 Days holiday including bank holidays
2. Plus your birthday off
3. 3 volunteering days
4. 3 days grandparent leave
5. 24 week’s enhanced maternity leave
6. Secondary carer leave
7. Wedding/commitment day leave
8. Free meals on shift
9. Bespoke training and development opportunities
10. Apprenticeships opportunities for all experience levels
11. Pension and life insurance
12. Discounts available on our HAPI app; high street shops, holidays & cinema
13. Wellbeing hub
14. Access to employee assistance programme
15. Cycle to work scheme

Do you have a passion for co-ordinating impeccable service? Are you proactive, supportive, organised and articulate? Do you have what it takes to drive for continuous improvement? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Restaurant Supervisor who supports their team, enabling them to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Restaurant Supervisor who thrives on delivering extraordinary experiences, and loves to cultivate a harmonious and collaborative team, we would love to hear from you!

Job Description

1. Supervision and Training - recruit, train, and supervise the Food service Assistant team. Set clear expectations and provide ongoing feedback to maintain a high level of performance
2. Quality Control - monitor food court and restaurant presentation and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction
3. Logistics Management - coordinate presentation, setup, and breakdown of catering areas and supplies. Oversee the flow of service, including food presentation, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels
4. Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Qualifications

1. Previous experience commensurate with role
2. Have a contagious passion for food and customer service
3. You draw satisfaction from supervising, training, and supporting a team
4. Understanding of delegation and influencing skills
5. Excellent organisational abilities; high attention to detail
6. Concise and effective verbal and written communication
7. Ability to adapt to challenges and opportunities with a solution-oriented perspective
8. Works according to the BaxterStorey core values

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

1. ALWAYS VISIONARY - We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
2. Wholeheartedly Positive - We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
3. CREATIVELY COLLABORATIVE - We embrace our differences to push creativity and we work together to be better.
4. FOREVER CONSCIOUS - We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.
BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.
Join us and bring your unique perspective to our team.