Restaurant Service Lead

Fenwick Limited; Bracknell; On-site; GBP 80,000 - 100,000; Full time

Job summary

A family-owned department store group is seeking an enthusiastic restaurant supervisor to lead the team at their Bracknell restaurant. The role emphasizes exceptional customer service and offers a work-life balance with no late-night hours. Candidates should have previous leadership experience in a restaurant environment. Benefits include annual leave, discounts, and health support.

Benefits

25% Colleague Discount

28 days annual leave, increasing to 33 days

Birthday day off

24/7 online GP and mental health support

Offers perks and discounts on various activities

Pension scheme

Qualifications

• Previous restaurant experience in leading a team.
• Passionate about food with a flair for delivering excellent customer service.
• Thrives in a fast-paced, team-oriented environment.

Responsibilities

• Lead a team of waiters and waitresses and role model excellence.
• Maximize sales and productivity.
• Coordinate and coach the team daily.

Skills

Restaurant leadership

Customer service

Communication skills

Team collaboration

Barista experience

Job description

We are excited to announce a rare opportunity for an enthusiastic restaurant supervisor / service leader to join our Mason & Rye Restaurant in our Bracknell store!

This is a unique and exciting opportunity to work in a bustling family-service restaurant. Unlike many roles in hospitality, our roles do not include late night working, providing a much sought-after work-life balance.

About the opportunity

As a service leader, you will lead a team of waiters and waitresses, role model excellence in the restaurant, maximize sales and productivity, and coordinate and coach the team daily.

About the candidate

We seek warm, welcoming, adaptable, courageous, innovative, and goal-oriented individuals to join us on our exciting journey. This role requires specific skills and experience:

• Previous restaurant experience in leading a team
• Barista experience (advantageous)
• Passionate about food with a flair for delivering excellent customer service
• Excellent communication and strong interpersonal skills
• Thrives in a fast-paced, team-oriented environment

Benefits at Fenwick include:

• 25% Colleague Discount (most areas)
• 28 days annual leave, increasing by 1 day each year up to 33 days (pro-rata for part-time)
• Birthday day off in the month of your birthday
• WeCare: 24/7 online GP, mental health support, get fit programme, and more
• Perks: discounts, exclusive deals, and cashback on various products and leisure activities
• Pension scheme

About Fenwick

Founded in 1882, Fenwick is a heritage-rich, family-owned department store group known for luxury and pioneering style. We are committed to exceeding customer expectations and are always seeking new talent.

Our collaborative workforce of over 2,000 spans stores, support functions, digital, buying & merchandising, IT, finance, people, customer service, restaurants, and distribution centers.

Our restaurant division, with 15 owned restaurants and partnerships across 8 stores, offers an exceptional dining experience synonymous with Fenwick hospitality.