Restaurant Reception Manager

JR United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the luxury lifestyle sector is seeking an experienced Reception Manager to join their vibrant team. This role is pivotal in leading the reception team to create unforgettable guest experiences in a high-end venue. With a focus on exceptional service and team development, you will thrive in a supportive environment that values growth and camaraderie. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring every guest feels valued and welcomed. If you are ready to elevate your career in a dynamic and enriching setting, this opportunity is for you.

Benefits

Enhanced holiday package - 32 days

Annual uniform allowance

BUPA Private medical insurance

Long service award

Opportunities to travel

Employee Referral Program

Global Dining Discounts

Family meals twice a day

Generous gift for new parents

Qualifications

• Minimum 2 years of experience in a luxury lifestyle venue.
• Strong people management and customer service skills.

Responsibilities

• Lead the reception team to deliver exceptional guest experiences.
• Ensure consistent and efficient service at an impeccable standard.

Skills

People Management

Customer Service

Hospitality

Team Motivation

Pressure Handling

English Communication

Tools

OpenTable

Seven Rooms

Job description

COYA is a luxury lifestyle group with two venues in London; Mayfair and Angel Court, and global venues across the Middle East, Monte Carlo, Mykonos, Barcelona and Marbella.

Born from the spirit of adventure, COYA celebrates Latin American culture through delicious Peruvian food, innovative cocktails, music, art and happenings.

We are looking to welcome an experienced Reception Manager to the team. With the customer at the heart of everything we do, you must have a passion for leading the reception team to deliver the ultimate guest experience.

You will be experienced in leading a team in a luxury lifestyle venue whilst delivering consistent, efficient service at an impeccable standard.

Our teams are like family and once you are part of the family, we will want the best for you and will provide you with the opportunity to grow and develop.

As Reception Manager at COYA you can expect:

1. Enhanced holiday package - 32 days holiday (including bank holidays)
2. Annual uniform allowance
3. BUPA Private medical insurance
4. Long service award
5. Opportunities to travel and work around the world with COYA
6. Endless opportunities to grow and develop. We really believe in promoting from within.
7. Employee Referral Program
8. Global Dining Discounts with COYA and sister venues
9. Family meals twice a day
10. Generous gift when you become a parent

The ideal Reception Manager will have:

1. Minimum 2 years of previous experience in a similar role in luxury lifestyle venue
2. Advanced knowledge of OpenTable or Seven Rooms
3. Immaculately presented, attentive and naturally guest focused
4. Strong people management skills and experience with managing a team
5. Ability to build strong relationships at all levels and with guests.
6. A passion for hospitality and customer service
7. Must have high level of both spoken and written English
8. Ability to work under pressure
9. Ability to motivate and drive the team
10. An excellent team player

If the Reception Manager role sounds like you and you want to be a part of our incredible team, please apply and be prepared to tell us why you are perfect for the job.