Restaurant Manager - The Black Swan

The Tommy Banks Group; Thirsk; On-site; GBP 50,000 - 55,000; Full time

Job summary

Join The Tommy Banks Group as a Restaurant Manager at The Black Swan, Oldstead. In this mid-senior level role, you will oversee the restaurant operations, ensuring exceptional dining experiences while leading a dedicated team. Competitive salary and a chance to thrive in a fine-dining environment await you.

Benefits

Holiday entitlement of 28 days per annum

Inclusion of Tronc and bonus in package

Qualifications

• Mature outlook with a passion for the hospitality industry.
• Ability to work under pressure and provide leadership.
• Excellent presentation and a welcoming personality.

Responsibilities

• Manage day-to-day operations at The Black Swan.
• Ensure high levels of customer service and satisfaction.
• Train and support FOH team members.

Skills

Excellent communication

Organisational skills

Customer service

Leadership

Job description

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Hours: 48 hours per week Tuesday – Saturday

Holiday Entitlement: 28 days per annum

Package: Total package of £50,000 - £55,000 per annum including Tronc and bonus

Location: The Black Swan, Oldstead, YORK, YO61 4BL

Overview

The Restaurant Manager is responsible for the day-to-day running of The Black Swan at Oldstead, ensuring the site operates according to its vision and goals. You will ensure that all departments are working collaboratively and delivering a high-quality, fine-dining service to all guests.

The Role and Responsibilities

• Service – Being the face of the business in the restaurant.
• Managing floor operations, ensuring high levels of customer service at all times to always meet our guest’s expectations to enhance and maintain The Black Swan’s reputation.
• Providing the attention to detail that we need to push standards forward.
• Have a flexible and adaptive hands-on approach in order to support the restaurant team.
• Manage, support and train FOH team.
• Ensure all team members receive guidance and feedback where necessary to be successful in their role, organising appraisal processes and goal setting.
• Being aware and managing service flow, service board and dietary requirements.
• Ensure strong FOH and BOH communication.
• Scheduling and staffing organisation.
• Ensure restaurant cleanliness is maintained to company standards and expectations.
• Cash up and reporting responsibilities.
• Dealing with face-to-face customer complaints and ensuring acceptable outcomes.

The Person

• A mature outlook.
• Quality driven.
• Excellent communication and organisational skills.
• A friendly and approachable manner.
• A genuine passion for the hospitality industry and guest experience.
• High standard of personal presentation, with a confident, professional and welcoming personality.
• Ability to work under pressure, giving direction and leadership to the team.
• A self-motivated and driven individual who is results-orientated and proactive.
• Ability to work independently and as part of a team .

How to apply

To apply, please send your CV and covering letter to Matthew via [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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