Restaurant Manager - Harrogate. Job in Harrogate Education & Training Jobs

Grantley Hall; Harrogate; On-site; GBP 2,000 - 30,000; Full time

Job summary

Join a prestigious five-star establishment nestled in the picturesque North Yorkshire countryside. This role as a Restaurant Manager offers the unique opportunity to lead a dynamic team in a luxury setting, ensuring exceptional guest experiences while fostering staff development. With a commitment to excellence recognized by industry accolades, you will play a pivotal role in maintaining the restaurant's competitive edge through strategic planning and operational efficiency. If you are passionate about hospitality and eager to make a significant impact, this position is perfect for you.

Benefits

Complimentary uniform

Complimentary meals on duty

Refer a Friend bonus

Complimentary employee parking

State-of-the-art onsite gym

31 days annual leave

Professional development opportunities

Discounted live-in accommodation

Employee Assistance Programme

Discounts on restaurants and spa products

Qualifications

• Hands-on approach with a focus on guest service and team development.
• Ability to manage costs while maintaining brand standards.

Responsibilities

• Oversee daily restaurant operations and ensure guest satisfaction.
• Coach and mentor a team of 50+ staff to enhance performance.

Skills

Guest Service Excellence

Team Development

Operational Management

Cost Management

Communication Skills

Detail-Oriented

Positive Attitude

Job description

Restaurant Manager - Harrogate

Position: Full Time

Compensation: Competitive rate of pay plus monthly service charge, typically £2,400 annually

Hours: 45 hours

Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide, recognising a commitment to service excellence across the globe.

Key Responsibilities

1. Hands-on, operational role throughout all serving periods, including mornings, evenings, and weekends.
2. Engaging with guests and team members to meet and exceed their needs.
3. Acting as a coach and mentor to a team of 50+ staff, ensuring high engagement, people development, retention, and robust training plans.
4. Managing costs and revenue across all restaurant areas without compromising brand or quality standards.
5. Identifying areas for improvement and motivating the team to enhance the brand experience.
6. Understanding the restaurant and hotel market to maintain and increase the restaurant's competitive advantage through strategic and operational planning.
7. Attracting and selecting talent in line with company procedures and culture.
8. Ensuring cleanliness of the department.
9. Responding efficiently to customer complaints.
10. Implementing policies and protocols for future restaurant operations.
11. Taking responsibility for the business performance of the restaurant.

Key Skills, Qualities & Experience

• Hands-on approach, productive and eager to improve.
• Passionate about providing excellent guest service and developing the team.
• Detail-oriented with high standards.
• Positive attitude and willingness to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous, and excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Initiative and willingness to support the wider team.

Benefits

We offer a wide range of benefits and excellent career development opportunities, including:

• Tips typically over £200 per month (£2,400 per year).
• Complimentary uniform and chef whites.
• Complimentary meals on duty.
• Refer a Friend bonus - Earn up to £1000.
• Complimentary employee parking.
• State-of-the-art onsite gym with personal trainer support.
• 31 days annual leave (including bank holidays), increasing with service.
• Opportunities for professional development.
• Reimbursements for work shoes, sight tests, and memberships.
• Modern, spacious discounted live-in accommodation for eligible roles.
• Access to exclusive employee benefits, rewards, and discounts.
• Annual awards, team events, and celebrations of milestones.
• Employee Assistance Programme and wellbeing support.
• Team Member of the Month Awards.
• Discounts on Grantley Hall restaurants, spa products, and gift shop.
• Discounted stays at Grantley Hall and other Pride of Britain Hotels.
• Cycle to work scheme.
• Access to Wagestream for instant wage access.
• Health cash plan through Simplyhealth.