Restaurant Manager - £40k + Service Charge

The Grand Hotel Birmingham; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

Join The Grand Hotel Birmingham as a Restaurant Manager, where you will lead a passionate team in a vibrant dining environment. Your role includes ensuring top-notch service excellence and guest satisfaction, managing operations, stock, and contributing to a warm atmosphere that reflects our hotel's values.

Benefits

Service Charge Share

Competitive Colleague Rates

50% Employee Discounts

Employee Assistance Programme

Career Development Opportunities

Qualifications

• Experience in a fast-paced restaurant or bar setting.
• Understanding of hotel operations beneficial.
• Confident using booking systems.

Responsibilities

• Lead and motivate restaurant team.
• Ensure exceptional guest experiences.
• Manage stock control and staffing levels.

Skills

Leadership

Customer Engagement

Stock Management

Health and Safety Standards

Flexibility

Job description

Restaurant Manager - £40k + Service Charge

Join to apply for the Restaurant Manager - £40k + Service Charge role at The Grand Hotel Birmingham

Restaurant Manager - £40k + Service Charge

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Join to apply for the Restaurant Manager - £40k + Service Charge role at The Grand Hotel Birmingham

Isaacs is a vibrant modern brasserie rooted in British style with a French twist. A place where seasonal produce, classic flavour, and creative flair meet to create memorable dining moments.

Open from breakfast to dinner, and every Sunday for our elevated Sunday Roast, Isaacs is a proud celebration of locally sourced ingredients and elegant simplicity.

When the sun goes down, Downstairs at The Grand takes over — a stylish speakeasy jazz bar with a full calendar of live music, craft cocktails, and cabaret charm.

As Restaurant Manager, you’ll bring your expertise, charisma, and leadership to deliver warm, confident service that reflects the sophistication of the restaurant and the vibrant energy of our late-night offering.

What you will do

• Motivate the team by leading from the front with confidence; being dynamic and positive at all times.
• Promote an always welcoming and professional image from our team to the guest.
• Be deeply knowledgeable about our menus, from breakfast, lunch and dinner - serving brasserie classics with a modern twist - to our Sunday Roast offering and late-night bar snacks; being always ready to make recommendations.
• Inspire and train your team to deliver exceptional guest experiences, whether setting up our guests for the day ahead at Breakfast, a relaxed lunch or dinner, or attending our lively jazz performances.
• Oversee seamless service across both the restaurant, room service and Downstairs at The Grand, ensuring consistency and excellence throughout.
• Work closely with kitchen and bar teams to deliver a joined-up approach to quality, presentation, and guest satisfaction.
• Strategically manage staffing levels to maintain optimal service without compromising on hospitality.
• Take ownership of stock control processes across food, drink, and event nights.
• Champion a strong health and safety culture, keeping standards high and the environment professional as well as compliant at all times.
• Be flexible — willing to jump into any role when needed to support your team.
  
  

Ideal candidate

• You’ve got experience leading a restaurant or bar team in a fast-paced, quality-focused setting. An understanding of Hotel Operations is beneficial.
• You’re warm, genuine, and know how to engage both guests and team members.
• You understand the rhythm of a busy dining service and the energy of a live music night — and can manage both with ease.
• You’re confident using booking systems, managing rotas and stock effectively to maintain cost lines and profit.
• You’re solutions-focused, organised, and driven to exceed expectations.
• You’re flexible, fully available across evenings and weekends, and ready to support both the brasserie and our jazz bar offering.
  
  

Benefits

Benefits

• A share of Service Charge to help boost your earnings and reward the service that you drive to deliver to our guests.
• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Christmas Off! We will be closed form 21st – 27th December 2025.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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