Restaurant Manager

Langshott Manor (Alexander Hotel Collection); Horley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A quality hotel in England is seeking a Restaurant Manager responsible for overseeing food and beverage standards in a 2 Rosette restaurant and lounges. The ideal candidate should have a passion for hospitality and experience managing a team in a high-quality setting. Effective communication, a smart appearance, and the ability to work flexible hours are essential. The role offers competitive salary and benefits including discounted stays and staff incentives.

Benefits

4 weeks holiday rising to 5 weeks with service

Discounted hotel accommodation

Discounted spa treatments

Refer a friend staff recruitment scheme

Qualifications

• Operational management experience of a hospitality team.
• Ability to work flexible hours including evenings and weekends.
• Strong guest service focus to ensure high standards.

Responsibilities

• Ensure restaurant and lounges are well-presented for guests.
• Manage food and beverage service across various areas.
• Provide training and support for team members.
• Conduct guest satisfaction checks during service.

Skills

Passion for hospitality and guest service

Operational experience in 4-star hotel or 2 Rosette restaurant

Good communication skills

Smart appearance and friendly hosting skills

Job description

RESTAURANT MANAGER

£30,000 per annum + monthly service charge payment

Benefits

• 4 weeks holiday rising to 5 weeks with service.
• 8 Bank holidays.
• Free car parking.

In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid,complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

The Place

Langshott Manor Hotel, part of Alexander Hotels a private group of quality hotels of distinction just outside London.

4 AA Star, 2AA rosette Mulberry restaurant (40 covers), 22-bedroom hotel together with beautiful lounges and open fires, within stunning grounds including a moat. The hotel also has St Peters Bar for more informal dining, with sunny outside terraces for summer service outdoors. Afternoon Tea is a popular choice for residents and visitors with a variety of menus to suit every taste and occasion

The hotel also hosts Weddings (including outside ceremonies in the designated weddings garden), some being exclusive use.

Please see our website for a full list of facilities and sample menus

The Role

You will be responsible for food and beverage service standards across the following areas;

• 40 cover 2 Rosette Restaurant (breakfast, lunch and dinner service)
• Afternoon tea service/ lounge service
• Beverage service, bar tray service
• Food and beverage service on our terraces
• Wedding service and exclusive use service for corporate and leisure events. 60 covers maximum

You will report to the General Manager and have a small, dedicated team of full time and casual employees.

On a day to day basis you will be responsible for;

• Ensuring the Restaurant/lounges are well presented ready for guests arrival
• Ensuring all the pre-preparation for service is completed including the stocking of the dispense bar for bar tray service
• Ensuring all guests entering food and beverage service areas are greeted warmly
• Ensure that the team establishes guest needs and correct order taking
• Ensuring the preparing of both alcoholic and non alcoholic beverages including cocktails is done to the required standards
• Timely, efficient and friendly service of drinks and food across the service areas
• Managing the guest journey, particularly during peak periods to support service teams and the kitchen brigade to deliver excellence
• Support the team through training and coaching to ensure the team always adheres to the Mystery Guest Standards for the Restaurant and Bar.
• Co-ordinating and delivering service of full afternoon tea in our lounges and on warmer days on our terraces
• Ensure satisfaction checks are carried out with all guests to ensure service success, and where things go wrong rescuing service levels to ensure guest satisfaction.
• Ensuring that all payments and guest charges are effectively managed, and payments received
• Ensuring the guest areas are left in a presentable state at the end of your shift

In addition, you will be required to;

• Complete weekly rotas and timesheets
• Action recruitment and induction of new starters
• Deliver effective training to support and motivate your team
• Put forward new ideas and implement new initiatives to ensure the team succeeds
• Ensure effective stock and resources are provided to meet guest demands and to allow staff to work and deliver in a professional and enjoyable way

Requirements

• A passion for hospitality and guest service
• Operational experience of managing a hospitality team to deliver results in 4-star hotel/2 Rosette restaurant or above
• Smart appearance and friendly hosting skills
• Good communication skills with guests and colleagues
• Ability to work daytime and evening shifts including weekends to reflect business demands (5 days 45 hrs per week)

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