Restaurant Manager

El Pollote; City of Westminster; On-site; GBP 40,000 - 45,000; Full time

Job summary

A vibrant restaurant brand in London is seeking an experienced General Manager to oversee day-to-day operations at their Carnaby Street location. The ideal candidate will have proven experience in high-pressure environments, strong leadership skills, and a passion for hospitality and Latino culture. This role offers a competitive salary, involvement in brand development, and a chance to shape the future of the restaurant.

Benefits

Performance bonus structure

Staff meals

Discounts

Qualifications

• Proven experience as a General Manager in a busy, high-pressure restaurant.
• Strong leadership and communication skills, you lead by example.
• A head for numbers and systems and a heart for people.
• Someone comfortable taking ownership, not just following orders.
• Passion for hospitality, Latino culture, and creating great experiences.
• Fluent in English and Spanish (required for team communication).

Responsibilities

• Take full responsibility for day-to-day operations at our Carnaby Street restaurant.
• Lead and develop our front and back-of-house teams with confidence, fairness and energy.
• Manage stock, rotas, cost control and systems with precision.
• Maintain high standards of hospitality, hygiene and overall customer experience.
• Support recruitment, training and onboarding of new team members.
• Report directly to ownership and work closely to shape the future of the business.
• Help us evolve while protecting the core values that made El Pollote what it is.

Job description

Overview

Hi, I’m Rotsen co-founder of El Pollote. After years of building this place with my partner Katherine, we’ve reached a point where we need someone to step in and lead the day-to-day operations so we can focus on the bigger picture. This isn’t just a job post. It’s us being real: we’ve built something we care deeply about, but we can’t do it alone anymore so we’re looking for an experienced, driven and hands-on General Manager to take charge of our Carnaby Street location and help lead El Pollote into its next chapter.

About El Pollote

El Pollote is a bold and unapologetic celebration of Latino flavour and street energy, served through award-winning food, vibrant cocktails and a team that brings the vibe every day. We\'re not a typical fried chicken joint, we\'re something different, something louder, something that lives and breathes passion and pride. We\'re proud to be independent, immigrant-built, and flavour-first. Our food is made from scratch, our culture is rooted in Latin America and our energy comes from the streets we grew up in.

What You’ll Do

• Take full responsibility for day-to-day operations at our Carnaby Street restaurant.
• Lead and develop our front and back-of-house teams with confidence, fairness and energy.
• Manage stock, rotas, cost control and systems with precision.
• Maintain high standards of hospitality, hygiene and overall customer experience.
• Support recruitment, training and onboarding of new team members.
• Report directly to ownership and work closely to shape the future of the business.
• Help us evolve while protecting the core values that made El Pollote what it is.

What We’re Looking For

• Proven experience as a General Manager in a busy, high-pressure restaurant.
• Strong leadership and communication skills, you lead by example.
• A head for numbers and systems and a heart for people.
• Someone comfortable taking ownership, not just following orders.
• Passion for hospitality, Latino culture, and creating great experiences.
• Fluent in English and Spanish (required for team communication).

What We’re Offering

• Salary: £40,000 – £45,000, depending on experience.
• Performance bonus structure tied to revenue, staff retention and guest experience.
• Full creative involvement in the future of the brand.
• Staff meals, discounts and a role you can genuinely make your own.
• A workplace where your voice matters and where we work hard but never fake it.

INTERVIEWS

If this sounds like a challenge you’re ready for, or you know someone who fits the bill, then please get in touch to arrange an interview.

Experience

• Required

Languages

• English – Advanced
• Spanish – Advanced

Employment

• Full-time

Salary

• £40,000 – £45,000 yearly

About El Pollote

El Pollote specialises in gluten and dairy free Fried Chicken with latin flavours! We have won several awards with our Guava Glaze and Dulce de leche wings and we are very proud to share our sabor latino with the world!