Restaurant Host Restaurant Host

Champneys Eastwell Manor; Boughton Lees; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxurious health resort in Boughton Lees is seeking a Restaurant Host to provide a warm welcome to guests and ensure a fine dining experience. The ideal candidate should thrive in a customer-focused environment, manage bookings, and maintain a welcoming ambience. Flexibility is essential as shifts include evenings and weekends. The position offers numerous benefits including health and wellness incentives, discounts, and a complimentary spa day after probation.

Benefits

Health, Wellness and Wellbeing incentives

Discounted stays for you, your friends and family

Complimentary Spa Day after probation

50% discount on Champneys products

Qualifications

• Great attention to detail and attentiveness to guests.
• Ability to thrive in a customer focused environment.
• Flexibility to work shifts, including evenings and weekends.

Responsibilities

• Provide a warm welcome to guests upon arrival.
• Manage guest bookings per department requirements.
• Ensure menus and allergen information are available.

Skills

Customer service

Attention to detail

Flexibility

Job description

We have a number of outlets and are fortunate to be very busy, our Restaurant Hosts support the team by providing a warm welcome to all guests entering the food and beverage venues, assisting provision of a fine dining experience and monitoring the booking process for Champneys guests and ensuring a positive ambience of food and beverage venues.

The successful candidate will have the following responsibilities:

• Ensure that all guests receive a warm welcome upon arrival for their meals, being pleasant and helpful to the guests without over familiarity.
• Ensure that guest's bookings are managed in accordance with the requirements and practices of the food and beverage department.
• Ensure that appropriate menus and allergen information is readily available for guests for the meal periods.
• Ensure that room service orders are taken as required and delivery of room services are managed for the meal period.
• Ensure that the ambience of the restaurant is in keeping with the standards of the Champneys group for the meal period.
• Have a working knowledge of each day's menus in order to answer guest's queries.
• Inform the person in charge of any non-resident guests or club members using the restaurant (so that they can be billed)
• Deal with guests comments and complaints initially and report these to the person in charge.
• Participate in the restaurant, bar and room service in accordance with the requirements and practices of the food and beverage department.
• Upsell where possible
• Assist with the setting up and service of additional functions/parties when required.

To be successful in this role, you will have great attention to detail, be attentive to guests and thrive in a customer focused environment. Flexibility is important, you will be required to work shifts including evenings, weekends and public holidays.

As a health resort we do not have a bar, which means typically our evening shifts finish around 10.30pm

We offer a range of benefits, including:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Wellbeing podcasts
• Champneys experiences (such as an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Hotels and Resorts only].
• Professional Uniform.