Restaurant Host

Sea Containers London; Greater London; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Dinner & drinks

6 complimentary nights

Lore Group rates

Friends & family discounts

Health cash plan

Life assurance

Ride-to-Work incentives

Free meals on duty

Job summary

Sea Containers London is opening Gordon Ramsay at Sea Containers, a new dining destination on the South Bank. We seek a Restaurant Host to welcome guests, manage reservations, and help ensure a seamless dining experience, coordinating with the team to deliver outstanding service and memorable moments.

As the first point of contact, you will drive a smooth service flow, build guest connections, and act as a communication hub across front and back of house.

Qualifications

• Experience in hospitality or customer-facing roles is preferred.

Responsibilities

• Create Exceptional First Impressions by greeting guests, managing reservations, and ensuring smooth arrivals.
• Drive a Smooth & Vibrant Service Flow by coordinating seating plans and balancing reservations with walk-ins.
• Build Meaningful Guest Connections through personalised interactions and addressing special requests.
• Be the Communication Hub between front and back of house to relay guest feedback and updates.
• Champion the Guest Experience by maintaining an inviting reception area and supporting the team.

Skills

Hospitality

Guest service

Communication

Teamwork

Job description

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

About the Role

We're very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global. Set directly on the River Thames in the heart of London's South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views. With this, we are looking to add a Restaurant Host to the team to really take us to the next level!

The Restaurant Host/Hostess

As the Restaurant Host/Hostess, you will be the first point of contact for guests, providing a warm welcome, managing reservations, and ensuring a smooth flow of operations in the restaurant. The Host/Hostess plays a crucial role in creating a positive first impression for our guests and contributing to an enjoyable dining experience.

Key Responsibilities:

A lifestyle Hotel based on London's eccentric South Bank. With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.

About the Role

We're very excited to announce the opening of Gordon Ramsay at Sea Containers! A new dining destination created in partnership with Gordon Ramsay Restaurants Global. Set directly on the River Thames in the heart of London's South Bank, Gordon Ramsay at Sea Containers will bring together elevated British dining, exceptional hospitality and panoramic river views. With this, we are looking to add a Restaurant Host to the team to really take us to the next level!

The Restaurant Host/Hostess

As the Restaurant Host/Hostess, you will be the first point of contact for guests, providing a warm welcome, managing reservations, and ensuring a smooth flow of operations in the restaurant. The Host/Hostess plays a crucial role in creating a positive first impression for our guests and contributing to an enjoyable dining experience.

Key Responsibilities:

• Create Exceptional First Impressions by delivering a warm welcome, managing reservations and guest arrivals, and ensuring every guest enjoys a seamless dining experience from the moment they arrive.
• Drive a Smooth & Vibrant Service Flow by coordinating seating plans, balancing reservations and walk-ins, and working closely with the restaurant team to maximise efficiency during busy service periods.
• Build Meaningful Guest Connections through personalised interactions, accommodating special requests, resolving concerns, and sharing information about menus, events, and promotions.
• Be the Communication Hub between front and back of house teams, ensuring guest feedback, special requests, and operational updates are communicated effectively.
• Champion the Guest Experience by maintaining an inviting reception area, promoting special offers and events, and supporting the team with table resets and operational tasks whenever needed.

Salary: £12.71 p/h + very competitive service charge

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• Discounts in our spa and cinema
• Contribution towards Health - Cash Plan
• Life Assurance
• Length of service incentives (additional holiday)
• Bespoke training programmes
• Free meals on duty
• Incentives such as Ride-to-Work and season ticket loan
• Quarterly employee award ceremony and company staff parties
• Employee assistance programme