Restaurant Host

Wotton House; Dorking; On-site; GBP 20,000 - 25,000; Full time

Job summary

A premier destination hotel in Dorking is seeking a Restaurant Host to warmly greet guests and manage reservations. The role requires strong communication skills, a calm demeanor under pressure, and availability for evening and weekend shifts. Previous experience in hospitality is preferred but not mandatory, as training will be provided. This position also offers numerous benefits, including discounted rates and flexible working arrangements.

Benefits

Discounted hotel room rates

Extra day's holiday for birthday

Course Sponsorship

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Free meals on duty

Qualifications

• Previous customer service or hospitality experience preferred but not required.
• Strong communication, multitasking, and organizational skills.
• Must be available to work evenings and weekends.
• Friendly, approachable, and professional guest-focused attitude.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage reservation diary, assign tables, and accommodate requests.
• Handle reservations via phone and online.
• Assist waiting staff during peak hours.
• Maintain a tidy host stand and entrance.
• Address guest inquiries and resolve minor complaints.
• Follow health and safety guidelines.

Skills

Customer Service

Communication

Multitasking

Organizational Skills

Job description

Social network you want to login/join with:

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

At Wotton House Hotel, set in the scenic Surrey Hills, we offer an exceptional destination for both relaxation and comfortable stays. Steeped in history and dating back to the 17th century, our Grade II listed property boasts stunning gardens and unique architectural features. Whether for a peaceful getaway or a productive conference, Wotton House combines heritage with modern elegance to provide unforgettable experiences. Our team is committed to making every guest’s stay memorable, ensuring a truly remarkable visit.

A DAY IN THE LIFE OF A RESTAURANT HOST AT OUR HOTEL

• Warmly greet and welcome guests upon arrival, ensuring a
  positive first impression.
• Manage reservation dairy, assign tables efficiently, and
  accommodate special requests while balancing waiting staff sections.
• Handle reservations via phone, online platform (Res
  Dairy), or in-person, ensuring accurate booking details and waitlist
  management.
• Inform guests of wait times and provide updates,
  maintaining a professional and courteous demeanour.
• Assist waiting staff,and other staff during peak hours
  by coordinating guest flow and addressing immediate needs.
• Maintain a tidy host stand and entrance, ensuring menus
  and promotional materials are presentable.
• Address guest inquiries, resolve minor complaints, and
  escalate issues to the manager when necessary.
• Follow health & safety guidelines, ensuring
  compliance with regulations.

WHAT WE NEED FROM YOU

• Previous
  customer service or hospitality experience preferred but not required;
  training provided.
• Strong
  communication, multitasking, and organizational skills; ability to remain
  calm under pressure.
• Must
  be available to work evenings (typically 4 PM–10 PM or later) and weekends
  (Friday–Sunday).
• Friendly,
  approachable, and professional with a guest-focused attitude.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An extra day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.