Restaurant GM: Lead with Heart, Elevate Guest Experience

wagamama; Greater London; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Employee discount

Friends & family discount

Free meals on shift

Private medical insurance

Earned pay access

Job summary

wagamama in Greater London is seeking a General Manager who will be the beating heart of the restaurant. You’ll set the tone, lead with energy, and shape the culture to drive a high-performing team.

You’ll coach and develop your staff, deliver unforgettable guest experiences, and keep operations smooth under pressure, constantly seeking Kaizen-style improvements to elevate service and results.

Qualifications

• Experience leading restaurant teams in a fast-paced environment.
• Proven ability to coach staff and grow teams.
• Strong guest experience mindset.

Responsibilities

• Create a safe, seen, and proud team environment.
• Turn first-timers into regulars with unforgettable guest experiences.
• Coach, grow and celebrate your team.
• Stay calm under pressure and keep service running smoothly, even when busy.
• Spot improvements and implement small, meaningful changes daily.

Skills

Team leadership

Guest service

Coaching

Kaizen mindset

Calm under pressure

Job description

wagamama in Greater London is seeking a General Manager who will be the beating heart of the restaurant. You’ll set the tone, lead with energy, and shape the culture to drive a high-performing team.

You’ll coach and develop your staff, deliver unforgettable guest experiences, and keep operations smooth under pressure, constantly seeking Kaizen-style improvements to elevate service and results.