Assistant General Manager — Lead, Coach & Elevate Service

wagamama; Saffron Walden; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Bonus up to £3,000

Tip share

Friends & family discount 50%

Free meals on shift

Wagestream early earned pay

Parental leave: 26 weeks full pay + 13

Brand discounts at TRG brands

Job summary

wagamama is looking for an Assistant General Manager to help run a lively, high-performing restaurant alongside the General Manager. You will support your team, stay calm under pressure, and drive service with pace and empathy.

As a hands-on leader, you’ll coach and develop staff, solve issues rapidly, and foster a Kaizen mindset to continually improve operations. This is a path to a broader leadership role within wagamama.

Qualifications

• Proven ability to lead and develop teams.
• Strong coaching and mentoring skills.
• Customer-focused approach and presence on floor.
• Continuous improvement mindset with small, actionable changes.

Responsibilities

• Work closely with the General Manager to run a vibrant, high-performing restaurant.
• Make your team feel seen, supported, and proud of their work.
• Jump into service, solve problems quickly, and keep energy high.
• Coach your team to grow, not just hit targets, with Kaizen thinking.

Skills

Leadership

Coaching

Customer service

Kaizen mindset

Empathy

Job description

wagamama is looking for an Assistant General Manager to help run a lively, high-performing restaurant alongside the General Manager. You will support your team, stay calm under pressure, and drive service with pace and empathy.

As a hands-on leader, you’ll coach and develop staff, solve issues rapidly, and foster a Kaizen mindset to continually improve operations. This is a path to a broader leadership role within wagamama.