Restaurant General Manager - Pizza Hut

Glenshire Group; Stockbridge; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dynamic Restaurant General Manager to lead their Pizza Hut operations. This role involves overseeing daily restaurant functions, ensuring customer satisfaction, and maintaining financial health. With a focus on leadership and team development, you will exemplify core values and foster a positive culture. Your expertise in the food service industry will drive success, as you adapt to market changes and implement effective strategies. If you are passionate about leading teams and creating memorable dining experiences, this opportunity is perfect for you.

Qualifications

• Minimum 3 years in multi-outlet food retail/service at a supervisory level.
• Proven track record of achieving KPIs with profit responsibility.

Responsibilities

• Manage FOH and BOH operations ensuring excellent service.
• Lead recruitment, training, and performance management for staff.

Skills

Leadership

Financial Management

Customer Service

Communication Skills

Operational Management

Education

Certification in Leading a Restaurant (LAR)

3+ years in food retail/service management

Job description

Restaurant General Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. Established in 2020, the Group consolidates various business interests across sectors including Retail (Greens Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Glenshire Brands), and Online and Frozen Drinks (Skwishee). We are currently recruiting for a Restaurant General Manager as we expand our portfolio to include Pizza Hut.

Reports To

Principal Operator/Area Manager

Position Overview

The Restaurant General Manager leads the restaurant management team and staff, overseeing daily operations to ensure excellent service and customer satisfaction using business expertise and management skills.

Functional Responsibilities

1. Manage all Front of House (FOH) and Back of House (BOH) operations and equipment maintenance.
2. Ensure compliance with safety, sanitation, and security standards; develop improvement action plans as needed.
3. Maintain the financial health of the restaurant by achieving food cost and labor targets.
4. Manage P&L statements following financial control standards.
5. Adapt to market and environmental changes, modifying store plans to meet business goals.

Leadership Responsibilities

1. Lead with a growth mindset, exemplifying Yum!’s values of Smart, Heart, and Courage.
2. Set high standards for self and team members.
3. Handle recruitment, hiring, and bench planning.
4. Implement training programs for staff and management to meet standards, enhance performance, and support career growth.
5. Oversee team development and performance management.
6. Build and lead the management team, reporting on performance and activities.

Culture Responsibilities

1. Create a positive and inclusive culture aligned with Yum!’s values.
2. Foster a culture of recognition.
3. Engage with customers to build strong relationships.
4. Maintain a helpful, positive attitude and demonstrate self-responsibility.
5. Ensure a positive customer experience by addressing feedback and resolving complaints.

Educational & Experience Requirements

1. Minimum of 3 years in multi-outlet food retail or service industry at a supervisory or management level.
2. Proven track record of achieving KPIs with primary profit responsibility.
3. Certification in Leading a Restaurant (LAR).
4. Clear ITC check.
5. Ability to relocate between restaurants as required by Pizza Hut.
6. Strong communication skills, both written and verbal.