Restaurant General Manager

Prezzo Trading LTD; London Borough of Harrow; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Company pension scheme

Paid holiday allowance

Refer a friend £1,000

Birthday off

Meals on shift

Employee wellbeing tools

Job summary

Prezzo Italian is seeking an experienced General Manager to lead a high-volume restaurant, setting the standard for service and team culture. You will build a strong local team, own the P&L, and drive sales while maintaining exceptional hospitality and Italian classics.

You’ll be responsible for on-the-floor leadership, staff development, and ensuring every guest leaves genuinely looked after. This role offers a clear path to cluster and regional opportunities within Brava Hospitality Group.

Qualifications

• Proven leadership as a General Manager or senior manager in busy, guest-focused hospitality.
• Commercial instinct; ability to read a P&L without flinching.
• People-first approach to develop and coach teams.
• Attention to food quality and hospitality details.
• Ownership mindset and willingness to make the call when needed.
• Strong knowledge of People practices, licensing, food safety and health & safety.

Responsibilities

• Lead and develop a high-performing team delivering exceptional hospitality.
• Set standards, culture and guest experience on the floor during peak hours.
• Manage rotas balancing guest demand, costs and team wellbeing.
• Drive sales and manage costs, protecting margin and KPIs.
• Own the P&L and act on local opportunities and partnerships.
• Oversee food safety, licensing, and people compliance.

Skills

Leadership

People management

P&L management

Hospitality excellence

Job description

Most restaurant brands are asking you to keep the lights on. We're asking you to help write the next chapter.

You can't miss Prezzo Italian right now. Our refurbished restaurants look stunning, with more on the way, and the food has never been better. Guests are noticing and the momentum is real. Now we need General Managers who will take it from here: true restaurateurs who lead from the front.

Who we are

Brava Hospitality Group is the home of great restaurant brands. We're the group behind Prezzo Italian, in towns and cities right across the UK, and a collection of much-loved central London restaurants: Jamie's Italian, Riding House Café, Nessa, Yasmin, Mortimer House Kitchen and, most recently, Bolo by Gennaro. And we're growing the footprint of every one of our brands. We're restaurant people at heart, and we believe every guest deserves brilliant food and exceptional hospitality from teams who love what they do.

Prezzo Italian has been bringing the Italian classics to towns and cities across the UK since 2000. For our 25th birthday we gave it a fresh start: a brand-new look, beautifully redesigned restaurants, and a menu built around the dishes people love, made fresh and cooked properly. Prezzo Italian is the home of the Italian classics.

We're a business on the way up, and the people who join us now will shape where it goes next.

The role

As a General Manager at Prezzo Italian, this restaurant is yours. You set the standard, build the team, and decide what kind of place it is to eat and to work.

We mean that. Our GMs choose their own local specials. They know their community and are trusted to act on it. Our support office is there to back you, not to second-guess you.

At Prezzo Italian, it all comes down to two things: the impression we make and the connections we build. Every guest should leave feeling genuinely looked after, not just served. That starts with how we treat each other. Teams who look out for one another, have fun together and take pride in what they do create the moments guests remember and come back for. As GM, you set that tone.

You’ll be joining at the moment the hard work starts paying off. The food is right, and with every restaurant in our estate set to be refreshed over the next 18 months, there's plenty more to come. What makes the difference now is leadership on the floor, and that's you.

What a great first year looks like: a team that wants to stay, guests who come back by name, a P&L you're proud to walk your Regional Operations Manager through, and a restaurant your community talks about.

What you’ll be responsible for

Leading your team

• Recruit, train and develop a team that delivers exceptional hospitality with warmth and confidence.
• Build a team that genuinely connects, with each other and with every guest, and makes a lasting impression every time: clear standards, honest feedback, and wins celebrated out loud.
• Develop your team, identifying and nurturing top talent and giving them the same chances to grow that we'll give you.
• Plan rotas that balance guest demand, labour cost and your team's wellbeing.
• Be the face of the restaurant, on the floor at the moments that matter, making sure every guest's first and last impression is one they remember.
• Deliver the Italian classics exactly as they should be, every shift, every plate.
• Turn first-time visitors into regulars and Club Prezzo members.
• Handle feedback with grace and use it to get better.

Running a successful business

• Own your P&L: drive sales, manage costs and protect margin.
• Spot local opportunities and act on them, from specials to community partnerships and local marketing.
• Grow every channel, including dine-in, dine-at-home and events.
• Use data and KPIs to make sharp decisions, and explain them clearly.

Keeping standards high

• Lead on food safety, health and safety, licensing and People compliance.
• Keep the restaurant looking and feeling the way our guests now expect.
• Manage stock, cash and security with care.

What we’re looking for

Are you a Prezzo person? You're warm, genuine and generous with your time. You love great food and you love people even more. You make every guest feel welcome from the moment they walk in, you lift the team around you, and you take pride in getting the little things right. You bring energy, a sense of fun, and the confidence to make the call.

You've run a restaurant, or you're a senior manager who is ready to. You know what a great Friday night feels like, and you know what it takes to get there.

• Proven leadership as a General Manager or senior manager in busy, guest-focused hospitality.
• Commercial instinct. You've grown sales, hit KPIs and can read a P&L without flinching.
• A people-first approach. Your best results come through the team you've built and the people you've developed.
• Pride in food and exceptional hospitality. You notice the details, and you care when something isn't right.
• Ownership. You’d rather be trusted to make the call than told what to do.
• Solid knowledge of People practices, licensing, food safety and health and safety.

Come from another casual dining brand, a pub group, hotels or fine dining? Great. What matters most is how you lead, not where you've led.

What’s in it for you

Reward

• Tronc, so you share in the success of a busy restaurant
• Company pension scheme
• Paid holiday allowance, with the option to buy up to 5 extra days
• Refer a friend and earn up to £1,000

Time and wellbeing

• Your birthday off, every year
• Free or heavily subsidised meals on shift
• 24/7 GP helpline and Employee Assistance Programme (EAP)
• Optional health cash plan
• Stream (formerly Wagestream), our financial wellbeing app: access pay you've already earned, save straight from your pay, and get tools and guidance to manage your money, plus Salary Finance and Cushon options
• Free regulated mortgage advice
• 25% off at every other Brava restaurant
• Share 25% off with up to 5 friends and family, even when you're not there
• Free Tastecard and the Hospitality Rewards app for retail discounts
• Electric car scheme after one year's service

Your future

• Ongoing development and coaching
• Step up into cluster and regional roles
• Opportunities across our other brands
• Secondments and projects in our support office

Ready to lead what's next?

This is an exciting time for Prezzo Italian, and where we go next will be shaped by the GMs who join us now.

If you've been waiting for a role where you're trusted, backed and rewarded for what you build, this is it. We'd love to hear from you.

Brava Hospitality Group is an equal opportunities employer. We welcome applications from everyone, and we'll make reasonable adjustments at any stage of the process.